5 years of experience in Service Recovery or Dispute Resolution, 3,000 hours, or 50 percent of full-time job duties within the last 3 years dedicated to healthcare risk management in a healthcare setting or with a provider of services (e.g., consultant, broker, or attorney) to the healthcare industry may be considered. Proactively provides education and support to patients, families, visitors, providers, and staff through regular rounding in clinical areas and practice sites.