Qualifications: Education Level: Vocational/Technical/Business School - Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations) Job-Related Experience - Customarily has at least six months or more of medical assistant experience - Knowledge of medical procedures and medical terminology - Working knowledge of occupational medicine requirements (state specific) preferred Job-Related Skills/Competencies - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Able to communicate both verbally and in writing in a clear, and professional manner - Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues - Must participate in initial and ongoing training as required - Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection - Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications. The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management.