Maintain regular customer touchpoints, prepare and conduct QBRs, and keep customers informed of relevant product updates and capabilities · Monitor customer satisfaction, account health, support trends, escalations, and upcoming renewals · Track customer commitments, ensure timely follow-up, and support renewal preparation · Coordinate with Support, Implementation, Product, Finance, Operations, and Sales to address customer needs and communicate opportunities internally · Maintain accurate customer information, activities, and account updates in Zoho CRM. As a Workday Certified Solution Partner , we support enterprise Workday customers with an integrated workforce data collection ecosystem built around our Ultima Series time clocks, TimeTrack application, CirrusDCS cloud middleware, and multiple employee punch options.