Patient Navigator (Pharmacy) University Hospital, Newark NJ
Patient Navigator (Pharmacy)- $61,802–$88,273 / year
ul> Care provided is patient centered; actively contributes to creating a friendly, welcoming, and safe environment for UH customers; communicates clearly to ensure understanding; responds to complaints and concerns by resolving issues immediately whenever possible; meets or exceeds patient/family expectations for service; acts as a role model for Service Excellence; maintains professional composure and confidence in the care setting; works effectively with team to ensure customer service scores for work area meet/exceed targets; demonstrates respect for patient rights and is committed to the uniqueness of the individual patient. Assists patients with insurance eligibility verification, prior authorizations, financial assistance programs, and medication adherence support; educates patients on the benefits of using the hospital pharmacy, addressing questions about medications, storage, and handling (including specialty medications); when needed or requested, will obtain a pharmacist to counsel patients on the use of their medications and potential side effects.