Ensure accurate and timely completion of applications, renewals, plan changes, and insurance assignments, including contacting the Health Care Authority (HCA), Washington Healthplanfinder (Exchange), Public Health, Managed Care Organizations, insurance carriers, or other appropriate state agencies directly on behalf of the patient to resolve enrollment, eligibility, or coverage issues as needed. Maintain and develop effective working relationships with external organizations such as the Washington Healthplanfinder (WHPF), Health Care Authority (HCA), Department of Social and Health Services (DSHS), Public Health, and community based organizations.