Patient Relations RN Lahey Hospital and Medical CenterPatient Relations RNBoston, MA$73,112–$176,632 / yearJob Summary: Coordinates all aspects of patients' concerns and issues by acting as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
Patient Family Relations Specialist Brigham and Women's HospitalPatient Family Relations SpecialistBoston, MA$58,136–$84,656 / yearThe Patient Family Relations Specialist is responsible for all incoming calls, emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while providing assistance to a wide range of customers with varying needs and concerns.
NewSenior Program Manager, Patient/Family Relations Dana-Farber Cancer Institute IncSenior Program Manager, Patient/Family RelationsBOSTON, MA$122,700–$132,500 / yearThis role is unique in combining direct patient-facing responsibilities with Institute-level accountability: engaging with patients and families in emotionally charged situations while partnering with senior clinical, operational, legal, and risk leaders to ensure fair, compassionate resolution and mitigate institutional risk. The Senior Program Manager, Patient/Family Relations (PFR) provides leadership for Dana-Farber's complaint and grievance program, ensuring Institute-wide compliance with CMS, Joint Commission, DPH, and BORIM requirements.
Patient Family Relations Specialist Mass General BrighamPatient Family Relations SpecialistBoston, MassachusettsThe Patient Family Relations Specialist is responsible for all incoming calls, emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. · Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while providing assistance to a wide range of customers with varying needs and concerns.
Associate Director, Investor Relations Beam Therapeutics IncAssociate Director, Investor RelationsCambridge, MA$185,000–$225,000 / yearWork cross-functionally with R&D, Clinical Development, Regulatory, and Commercial teams to: stay current on program updates and key milestones; translate technical data into clear, investor-relevant narratives; and support investor-facing materials related to clinical data readouts, regulatory updates, and pipeline evolution. You will partner closely with senior leadership, finance, legal, corporate communications, and program teams to translate complex clinical and scientific milestones into clear, compelling, investor-ready messaging across earnings cycles, conferences, and one-on-one engagements.
Senior Physician Recruitment & Relations Specialist Emerson HospitalSenior Physician Recruitment & Relations SpecialistConcord, MA$47.52–$61.28 / hourReporting to the Senior Vice President of Emerson Health and President of EPA, the Senior Physician Recruitment & Relations Specialist plays a critical leadership role in attracting, engaging, and retaining top physician talent across practices affiliated with Emerson Hospital. In this highly visible role, youll partner with executive leadership, administrative teams, and medical staff to design and execute strategic recruitment initiatives that directly support organizational growth and patient care excellence.
NewSenior Employee & Labor Relations Partner for Medical Staff and Research Faculty Brigham and Women's HospitalSenior Employee & Labor Relations Partner for Medical Staff and Research FacultySomerville, MAPartners with MGB Employee Relations and Labor Strategy Center of Excellence, the Office of General Counsel, and leaders to support response to any labor organizing activities related to physicians, advanced practice providers, researchers and research fellows. Under the direction of the Director of Employee Relations and Professionalism, this role independently advises executive clinical, research, and operational leaders and HR colleagues regarding routine and complex faculty and trainee employee and labor relations issues, including workplace complaints, performance concerns, and accommodation requests.
NewSenior Employee & Labor Relations Partner for Medical Staff and Research Faculty Mass General BrighamSenior Employee & Labor Relations Partner for Medical Staff and Research FacultySomerville, MassachusettsPartners with MGB Employee Relations and Labor Strategy Center of Excellence, the Office of General Counsel, and leaders to support response to any labor organizing activities related to physicians, advanced practice providers, researchers and research fellows. Under the direction of the Director of Employee Relations and Professionalism, this role independently advises executive clinical, research, and operational leaders and HR colleagues regarding routine and complex faculty and trainee employee and labor relations issues, including workplace complaints, performance concerns, and accommodation requests.
NewNational Account Manager, Payor Relations Smith & Nephew PlcNational Account Manager, Payor RelationsAndover, MARemote$104,000–$198,000 / yearReporting to the Director, Payor Relations - Sports Medicine, you will serve as a key liaison between payer organizations and internal cross-functional teams, providing market insights and supporting evidence-based market access initiatives aligned with business objectives. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.
Sr Manager, Investor Relations & Corporate Communications PharmaEssentia U.Sr Manager, Investor Relations & Corporate CommunicationsBurlington, MassachusettsFounded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taipei Exchange (6446) and are expanding our global presence with operations in the U.S., Japan, South Korea and China, along with a world-class biologics production facility in Taichung. Key Responsibilities: Develop and execute investor relations strategies to ensure effective communications with existing and potential investors regarding financial performance, pipeline developments, and company milestones.
Program Administrator, Community Benefits and Community Relations Lahey Hospital and Medical CenterProgram Administrator, Community Benefits and Community RelationsMA$65,000–$75,000 / yearEmployment: Full-time Hours/Week: 40 Shift: Day Category: Community Benefit & Engagement Pay Range: $65,000.00 USD - $75,000.00 USD FLSA: Exempt Req ID: JR92928 529 Main Street, Charlestown, MA, 02129 Get directions Get Directions Beth Israel Lahey Health 529 Main Street, Charlestown, MA 02129 Start Mode Car Transit Bike Walk Transit Bus Subway Train Tram Rail Default Fewer transfers Less walking Avoid Tolls Highways Ferries G Google Maps Apple Maps Waze Apple Maps doesn't support Bike mode; we'll open Driving. The Program Administrator supports the CBCR team implementation and documentation of meetings including but not limited to the Community Benefits Advisory Committees (CBAC), the annual Community Benefits public meetings Allocation Committee request for proposal processes, and community engagement meetings.
Development Coordinator, Donor Relations Brigham and Women's HospitalDevelopment Coordinator, Donor RelationsSomerville, MA$19.81–$28.30 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Assist in the development and coordination of naming opportunity proposals across Mass General Brigham campuses, including working with internal stakeholders and external vendors to gather information, secure approvals, and support execution.
Philanthropy Coordinator (Donor Relations) Lahey Hospital and Medical CenterPhilanthropy Coordinator (Donor Relations)MA$50,000–$70,000 / yearCoordinates invitation production, mailing, and response tracking, coordinates the flow of information regarding events, which may include small dinners, galas, golf tournaments, and other cultivation events within the Philanthropy Office, performs administrative and other responsibilities as needed, and travels as necessary to events. The coordinator will be responsible for the execution and tracking of donor recognition plans based on gift criteria, which may include special stewardship, press releases, publications, event announcements, and tracking important data within the philanthropy database including naming opportunity inventory.
Employee Relations Partner Brigham and Women's HospitalEmployee Relations PartnerSomerville, MA$63,648–$90,750.40 / yearThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Using data including all workforce dashboards - identifies gaps, themes, trends and root causes impacting staff engagement and retention, effective performance, delivery of services and organizational strategy.
Employee and Labor Relations Partner Brigham and Women's HospitalEmployee and Labor Relations PartnerBelmont, MA$63,648–$92,570.40 / yearThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Using data including all workforce dashboards - identifies gaps, themes, trends and root causes impacting staff engagement and retention, effective performance, delivery of services and organizational strategy.
Head of Investor Relations, Senior/Executive Director Generate BiomedicinesHead of Investor Relations, Senior/Executive DirectorSomerville, MassachusettsThis role will serve as a close partner to the CFO and work cross-functionally with Strategy, Corporate Communications, Legal, Finance, Technology and R&D to translate our science, pipeline strategy, wet lab capabilities, and machine learning technology into clear, credible, and consistent communications for investors and analysts. We are seeking a highly collaborative and hands-on Senior Director / Executive Director, Investor Relations to help build and scale our investor relations function as a newly public biotechnology company.
Development Coordinator, Donor Relations Mass General BrighamDevelopment Coordinator, Donor RelationsSomerville, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. • Assist in the development and coordination of naming opportunity proposals across Mass General Brigham campuses, including working with internal stakeholders and external vendors to gather information, secure approvals, and support execution.
Director, Foundation Relations Boston Children's HospitalDirector, Foundation RelationsBoston, MA$132,683.20–$212,295.20 / yearConducts monthly faculty and prospect visits; drives all prospect activity using moves management principles; actively builds new relationships to expand pipeline. • Builds relationships with senior leadership, department chiefs, physician-scientists, researchers, and volunteers to match funding needs with prospects.
Employee Relations Partner Mass General BrighamEmployee Relations PartnerSomerville, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. -Using data including all workforce dashboards – identifies gaps, themes, trends and root causes impacting staff engagement and retention, effective performance, delivery of services and organizational strategy.
NewSenior Director, Investor Relations Stoke Therapeutics IncSenior Director, Investor RelationsBedford, MA$268,000–$308,000 / yearDirector, Investor Relations will be responsible for leading the development and execution of Stoke's strategic planning and engagement with the investment community to support the company's goal of ensuring an accurate understanding of the company's vision, strategy and its fair valuation. Key Responsibilities: Lead investor relations efforts on behalf of Stoke, including the development and implementation of a strategic plan that helps ensure an accurate understanding of the company story (vision, strategy, pipeline, competitive position) and a fair valuation.
Guest Relations Manager, Hope Lodge American Cancer SocietyGuest Relations Manager, Hope LodgeBoston, MassachusettsIn the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility. The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.
Associate Director, Investor Relations Beam TherapeuticsAssociate Director, Investor RelationsCambridge, MA$185,000–$225,000 / yearWork cross-functionally with R&D, Clinical Development, Regulatory, and Commercial teams to: stay current on program updates and key milestones; translate technical data into clear, investor-relevant narratives; and support investor-facing materials related to clinical data readouts, regulatory updates, and pipeline evolution. You will partner closely with senior leadership, finance, legal, corporate communications, and program teams to translate complex clinical and scientific milestones into clear, compelling, investor-ready messaging across earnings cycles, conferences, and one-on-one engagements.
Sr Manager, Investor Relations & Corporate Communications PharmaEssentia CorpSr Manager, Investor Relations & Corporate CommunicationsBurlington, MA$137,700–$178,500 / yearFounded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taipei Exchange (6446) and are expanding our global presence with operations in the U.S., Japan, South Korea and China, along with a world-class biologics production facility in Taichung. Key Responsibilities: Develop and execute investor relations strategies to ensure effective communications with existing and potential investors regarding financial performance, pipeline developments, and company milestones.
Foundation Relations Manager Boston Health Care for the Homeless ProgramFoundation Relations ManagerBoston, MassachusettsFrom our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.
Associate Director, U.S. Employee Relations Galderma Group AGAssociate Director, U.S. Employee RelationsBoston, MA$180,000–$220,000 / yearThis role partners closely with HR Business Partners, business leaders, Legal, Compliance, and HR Operations to ensure consistent, fair, and legally compliant outcomes while fostering a positive employee experience and supporting Galderma's values and culture. Provide expert consultation and coaching to HR Business Partners and business leaders regarding employee relations matters, performance management, corrective actions, workplace accommodations, policy interpretation, and organizational effectiveness.
Staff Relations Manager Amgen IncStaff Relations ManagerCambridge, MAStaff Relations is a specialized Human Resources function that partners closely with regional HR Leaders, Business Managers, Compliance, Legal, other HR Centers of Excellence and team members to protect Amgen values, investigate potential violations of HR policies, provide practical advice and guidance on coaching staff and managers, and advise on performance and behaviors management, discipline, involuntary terminations, and workplace accommodations. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
Sr Manager, Investor Relations & Corporate Communications PharmaEssentia U.S.A.Sr Manager, Investor Relations & Corporate CommunicationsBurlington, MAFull timeFounded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taipei Exchange (6446) and are expanding our global presence with operations in the U.S., Japan, South Korea and China, along with a world-class biologics production facility in Taichung. Key Responsibilities: Develop and execute investor relations strategies to ensure effective communications with existing and potential investors regarding financial performance, pipeline developments, and company milestones.
Manager, Investor Relations Kiniksa PharmaceuticalsManager, Investor RelationsLexington, MassachusettsRequires a Bachelor's degree (MBA or other advanced degree a plus) with 3+ years of relevant experience in investor relations or financial communications (within the life sciences industry a plus); Experience with IR analytics platforms (e.g., Nasdaq IR Insight, FactSet/Irwin, AlphaSense, etc.); Proficiency in Microsoft Office PowerPoint and Excel; Ability to work well across functional areas, manage evolving priorities, and enjoy a fast-paced, unpredictable environment; High degree of intellectual curiosity about the biopharma sector; genuine interest in understanding the science, the competitive landscape, and the investment thesis, not just the communications function. A successful candidate is one who takes genuine ownership of execution quality and consistency, iterates thoughtfully and quickly, and can thrive in a fast-paced environment; Comprehension of capital markets, public company disclosures, and financial reporting; Excellent communication skills, including writing and editing, with the ability to craft concise and accurate presentations; Robust attention to detail and strong research/analytical skills with the ability to thoughtfully synthesize qualitative and quantitative concepts into clear, decision-ready insights.
Senior Director of Corporate and Foundation Relations - Non-Profit Healthcare Fundraising Boston Health Care for the Homeless ProgramSenior Director of Corporate and Foundation Relations - Non-Profit Healthcare FundraisingBoston, MassachusettsExpanding the number and breadth of major corporate donors by identifying new corporate prospects through Board and Philanthropic Advisory Council contacts, BHCHP vendor lists, participating in and/or hosting corporate breakfasts, researching corporate boards, Boston Business Journal, Chamber of Commerce, and local media. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential.
Associate Director, U.S. Employee Relations GaldermaAssociate Director, U.S. Employee RelationsBoston, MassachusettsThis role partners closely with HR Business Partners, business leaders, Legal, Compliance, and HR Operations to ensure consistent, fair, and legally compliant outcomes while fostering a positive employee experience and supporting Galderma's values and culture. Provide expert consultation and coaching to HR Business Partners and business leaders regarding employee relations matters, performance management, corrective actions, workplace accommodations, policy interpretation, and organizational effectiveness.
NewAssociate Director, Corporate and Foundation Relations Brigham and Women's HospitalAssociate Director, Corporate and Foundation RelationsSomerville, MA$79,560–$115,720.80 / yearThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Working in close collaboration with colleagues, physicians and other faculty, the Associate Director is an individual contributor responsible for the strategic identification, cultivation, solicitation and stewardship of prospects and donors for assigned fundraising areas.
Director, Investor Relations Zenas BioPharma (USA) LLCDirector, Investor RelationsWaltham, MA$188,000–$235,000 / yearOur core business strategy combines our experienced leadership team with a disciplined product candidate acquisition approach to identify, acquire and develop product candidates globally that we believe can provide superior clinical benefits to patients living with autoimmune diseases. Orelabrutinib is a potentially best-in-class, highly selective CNS-penetrant, oral, small molecule Bruton's Tyrosine Kinase (BTK) inhibitor with the potential to address compartmentalized inflammation and disease progression in Multiple Sclerosis (MS).
NewVice President, Public Relations Digital Health/MedTech Highwire Public Relations IncVice President, Public Relations Digital Health/MedTechBoston, MARemote$130,000–$195,000 / yearRemote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C. Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire. Vice Presidents of Health, Digital Innovation at Highwire serve as senior leaders within the firm''s Health Industry Sector Team, shaping strategy, driving growth, and delivering impactful communications programs for the world''s most innovative medtech, digital health, and health technology brands.
NewAssociate Director, Corporate and Foundation Relations Mass General BrighamAssociate Director, Corporate and Foundation RelationsSomerville, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Working in close collaboration with colleagues, physicians and other faculty, the Associate Director is an individual contributor responsible for the strategic identification, cultivation, solicitation and stewardship of prospects and donors for assigned fundraising areas.
Head of Investor Relations, Senior/Executive Director Generate Biomedicines IncHead of Investor Relations, Senior/Executive DirectorSomerville, MAThis role will serve as a close partner to the CFO and work cross-functionally with Strategy, Corporate Communications, Legal, Finance, Technology and R&D to translate our science, pipeline strategy, wet lab capabilities, and machine learning technology into clear, credible, and consistent communications for investors and analysts. Generate:Biomedicines is a new kind of therapeutics company - existing at the intersection of machine learning, biological engineering, and medicine - pioneering Generative Biology to create breakthrough medicines where novel therapeutics are computationally generated, instead of being discovered.
Client Relations Specialist LaBovick Law GroupClient Relations SpecialistQuincy, MassachusettsJoin our growing PIP (Personal Injury Protection) team as a Client Support Specialist , where you’ll play an important role in helping our medical provider clients obtain timely payment from insurance carriers for services rendered under the PIP statute. This position offers a great balance of remote work and travel —you’ll spend approximately 40% of your time visiting client sites , cultivating relationships, and ensuring documentation accuracy.
Executive Assistant to VP, Caremark Trade Relations CVS Health CorpExecutive Assistant to VP, Caremark Trade RelationsWellesley, MA$22.59–$58.85 / hourThe ideal candidate is a tech-savvy, motivated self-starter with exemplary planning and time management skills, the ability to work with limited direction, and the judgment to anticipate needs and resolve issues independently. The Caremark Trade organization plays a critical role in shaping CVS Health's contracting and relationships with pharmaceutical manufacturers across one of the largest health care companies in the United States.
Ancillary Provider Relations Account Executive, OneCare and Senior Care Options Brigham and Women's HospitalAncillary Provider Relations Account Executive, OneCare and Senior Care OptionsSomerville, MA$79,560–$115,720.80 / yearWorking with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Development Coordinator, Philanthropic Relations Brigham and Women's HospitalDevelopment Coordinator, Philanthropic RelationsSomerville, MA$19.81–$28.30 / hourPhilanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders and expand and improve our world-class facilities. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Development Coordinator, Philanthropic Relations Mass General BrighamDevelopment Coordinator, Philanthropic RelationsSomerville, MassachusettsPhilanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders and expand and improve our world-class facilities. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Associate Director, Philanthropic Relations Brigham and Women's HospitalAssociate Director, Philanthropic RelationsBoston, MA$85,000–$100,000 / yearESSENTIAL FUNCTIONS: Build and actively manage a portfolio of prospects and donors: o Successfully solicit and close gifts ranging from outright, life income, bequests, and gifts of assets, with appropriate guidance from supervisor. Develop an understanding of the research, clinical, teaching and community missions at Mass General Brigham, and of all giving opportunities (including planned gifts and unrestricted), and cross-team disciplines, and collaborate with colleagues across the department to produce case statements and proposals.
Employee Relations Partner - BIDMC Lahey Hospital and Medical CenterEmployee Relations Partner - BIDMCBoston, MA$100,000–$130,000 / yearThe Employee Relations Partner reports to the Executive Director, Human Resources, and provides HR support working with centralized Centers of Expertise and the HR Business Partners on HR service delivery related to employee and labor relations matters for Beth Israel Deaconess Medical Center and its affiliates. In collaboration with COE, provides support in implementation of positive employee relations programs and initiatives, including, but not limited to, providing training to managers on employee relations best practices and labor laws.
Associate Director, Philanthropic Relations Mass General BrighamAssociate Director, Philanthropic RelationsBoston, MassachusettsESSENTIAL FUNCTIONS: • Build and actively manage a portfolio of prospects and donors: o Successfully solicit and close gifts ranging from outright, life income, bequests, and gifts of assets, with appropriate guidance from supervisor. • Develop an understanding of the research, clinical, teaching and community missions at Mass General Brigham, and of all giving opportunities (including planned gifts and unrestricted), and cross-team disciplines, and collaborate with colleagues across the department to produce case statements and proposals.
Patient Experience & Customer Service Coordinator MFM HealthPatient Experience & Customer Service CoordinatorDanvers, MassachusettsThis part-time in office role serves as a key partner to the MFM Management Team and collaborates across all departments, including clinical, administrative, scheduling, billing, provider, and support teams, to ensure patients receive exceptional service throughout their care journey. This individual will monitor patient satisfaction data, oversee the resolution of patient concerns and escalations, identify trends impacting the patient experience, and partner with leadership to implement continuous quality improvement initiatives.
Patient Liaison Lahey Hospital and Medical CenterPatient LiaisonBurlington, MA$27–$37.45 / hourEssential Duties & Responsibilities including but not limited to: Essential Skills · Support patients and families in a complex clinical environment, act as a liaison between patients and LHMC i · Excellent interpersonal skills with individuals who may be in crisis · Working with teams to achieve goals · High level of sensitivity to confidential information · Excellent verbal, written and presentation skills; ability to effectively communicate with all levels of the organization (senior management, physician leadership, and front-line staff) · Superior organizational skills, with the ability to function independently and effectively in a changing environment, develop and meet deadlines, prioritize multiple projects, and manage time effectively · Experience working with data and databases · Strong communications system thinking skills · Able to function effectively, independently and efficiently in a stressful and dynamic work environment · Assist/coach leaders across the organization on service recovery to improve patient experience of care Specific Responsibilities · Under the supervision of the Director of Risk Management and Patient Relations conduct timely investigations and response to all patient concerns/ complaints/grievances for clinical service areas including interviewing staff and reviewing medical records. · Utilizes data management systems to meet regulatory requirements for CMS, DPH, and TJC for complaint management and resolution processes · Works with the RL solution system administrator to coordinate dissemination of data to appropriate leadership staff to highlight clinical service areas' opportunities for improvement efforts, including progress, obstacles and trends in compliment/complaint / grievance data · Drafts formal responses to patients on behalf of senior clinical and administrative leadership (including CEO, COO, CMO, CNO, and CQO) to compassionately relay regret for their perceived poor experience and inform them of how their feedback is being utilized to implement beneficial changes.
Patient Safety Risk Manager, RN Lahey Hospital and Medical CenterPatient Safety Risk Manager, RNBoston, MA$76,960–$199,129 / yearDesigns, develops, and implements proactive patient safety and risk management activities to meet the requirements of the BIDMC Patient Care Assessment Program, MA Department of Public Health, the MA Board of Registration in Medicine, The Joint Commission,, CMS Conditions of Participation, and other organizational/regulatory requirements. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
Team Lead - Patient Transport & Linen - Full Time SolutionHealthTeam Lead - Patient Transport & Linen - Full TimeManchester, New HampshireAs the Team Lead to Transport and Linen Services, this position will monitor and report to the department manager on the daily operations of the following areas: Patient Transportation, Courier services, Linen Services, furniture moves which includes the co-ordination of staff, vehicles or outside vendors, delivery and pickup of linen and specialty items to facility wide areas. Monitors staff to assure areas dedicated to store or transport linen items are cleaned: shelves, cabinets, exchange carts and other areas designated for clean linen storage.
Program Coordinator, Patient Safety Lahey Hospital and Medical CenterProgram Coordinator, Patient SafetyBoston, MA$23.63–$31.16 / hourThis position works closely with the patient relations team to receive and input information from all incoming patient outreach to the patient safety database, conducts a review of previously reported incidents or problems and works to assign cases to the appropriate member of the Patient Safety team or patient relations nurses and social workers. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Patient Service Representative- GI Call Center (Hybrid) Lahey Hospital and Medical CenterPatient Service Representative- GI Call Center (Hybrid)Boston, MA$20.50–$25.50 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Lead Patient Care Representative MFM HealthLead Patient Care RepresentativeDanvers, MassachusettsThe Lead Patient Care Representative will work closely with the PCR Supervisor to support staff development, monitor departmental performance, assist with training and onboarding, and provide coverage across departments as needed. MFM Health is seeking an experienced and motivated Lead Patient Care Representative to provide leadership and daily operational support to our Patient Care Representative (PCR) team.