Patient Registration - Customer Service Representative R1 RCM IncPatient Registration - Customer Service RepresentativeBaltimore, MD$16.12–$23.21 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Customer Service Representative - Patient Registration R1 RCM IncCustomer Service Representative - Patient RegistrationBaltimore, MD$16.12–$23.21 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
NewPart Time Patient Customer Service Representative R1 RCMPart Time Patient Customer Service RepresentativeBaltimore, MD$16.12–$23.21 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.?. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Patient Service Representative Chase Brexton Health Services IncPatient Service RepresentativeBaltimore, MDManages files, initiates and replies to record requests photocopies records and documents for billing and/or legal services; sends and receives information via facsimile machine or email, complying with all laws pertaining to medical records. JOB SUMMARY: Provides support with the daily activities of the organization including but not limited to filing, telephone coverage, patient registration, and referrals as needed.
Part Time Patient Customer Service Representative R1 RCM IncPart Time Patient Customer Service RepresentativeBaltimore, MD$18.08–$25.25 / hourThe Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Fast-Paced, Never Boring: You'll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.
Patient Services Representative- Physical Therapy Penn MedicinePatient Services Representative- Physical TherapyWest Grove, PAConducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered.
NewPart Time Patient Customer Service Representative R1Part Time Patient Customer Service RepresentativeBaltimore, MD$16.12–$23.21 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
NewPatient Service Representative I MidLantic UrologyPatient Service Representative ILancaster, PAThe Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.
Patient Service Representative Prism Vision GroupPatient Service RepresentativeBaltimore, Maryland$18–$31.89 / hourThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion. • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Patient Service Representative RadNet IncPatient Service RepresentativeCatonsville, MD$18–$23 / hourWhen you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
Patient Service Representative Floater RadNet IncPatient Service Representative FloaterCatonsville, MD$18–$23 / hourWhen you join us as a Patient Service Representative Float, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
Patient Services Representative- UPMC Memorial, Full-Time, Mid-Shift University of Pittsburgh Medical CenterPatient Services Representative- UPMC Memorial, Full-Time, Mid-ShiftYork, PAPurpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patients demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Clinical Patient Support Representative CHES Chesapeake Urology AssociatesClinical Patient Support RepresentativeOwings Mills, MarylandWe deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.
Patient Relations Representative Gastro HealthPatient Relations RepresentativeCatonsville, MD$17–$19Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals.
NewED Patient Access Representative - Evenings - Full-Time Greater Baltimore Medical CenterED Patient Access Representative - Evenings - Full-TimeTowson, MD$17.35–$26.36 / hourKnowledge of insurance coverage and billing, collection procedures, laws, rules, and regulations • Knowledge in medical terminology preferred • Skill in using computers and personal productivity applications • Skill in oral and written communication, including reading comprehension • Skill in data analysis to gather and update statistics, logs, records and reports • Ability to type quickly and accurately • Excellent skill in customer service techniques • Ability to multi-task and prioritize • Must be able to work in a patient care environment with exposure to infection and/or contagious disease. Under general supervision, interviews Emergency Department patients to obtain necessary information, prepare admission/registration forms, gather insurance information and perform other clerical/computer operational tasks related to the admission of inpatients and outpatients coming into our Medical Center.
Patient Service Representative Advanced RadiologyPatient Service RepresentativeBel Air, Maryland$18–$26 / hourFull timeWhen you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
NewPatient Service Representative Float Advanced RadiologyPatient Service Representative FloatEllicott City, Maryland$18–$23 / hourFull timeWhen you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
Patient Representative Excelsia Injury CarePatient RepresentativePikesville, MarylandSitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Temp Patient Representative/Medical Assistant Excelsia Injury CareTemp Patient Representative/Medical AssistantElkton, MarylandSitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Patient Service Representative Patient FirstPatient Service RepresentativeLancaster, PennsylvaniaBeing available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations). Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
Patient Services Representative PRISM Vision GroupPatient Services RepresentativeAberdeen, MarylandThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion. Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
NewPatient Service Representative PRISM Vision GroupPatient Service RepresentativeBaltimore, MD$18–$31.89 / hourCompensation Range: $18-$31.89/hr (Dependent on Experience)The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion. QualificationsPOSITION QUALIFICATIONS:Education: High School Graduate or General Education Degree (GED)Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.
NewPatient Services Representative US Fertility, LLCPatient Services RepresentativeBALTIMORE, MD$20–$24 / hourPart timeWhether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization .
NewPatient Services Representative US FertilityPatient Services RepresentativeBaltimore, MarylandWhether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization .
Patient Service Representative Katzen Eye GroupPatient Service RepresentativeLutherville, MD$18–$21 / hourThe Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases.
Patient Financial Services Representative I - York - Days WellSpan HealthPatient Financial Services Representative I - York - DaysYork, PAPerforms various functions to complete and expedite the billing process including: • Reviews and submits Hospital and/or Physician claim forms (UB04, 1500, etc) to insurance companies via electronic or manual processes and facilitates special billing for split claims, ancillary charges, interim bills, etc.• Resolves Claim edits to facilitate timely billing and reimbursement.• Reviews accounts and coordinates with appropriate departments on accounts requiring precertification, preauthorization, referral forms and other requirements related to managed care.
NewPatient Service Representative AscensionPatient Service RepresentativeBaltimore, Maryland$20.14–$27.25 / hourFull timeEnsure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming. Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
NewPatient Service Representative Ascension Health AlliancePatient Service RepresentativeBaltimore, MD$20.14–$27.25 / hourEnsure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming. Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
Patient Account Representative III University of Maryland Faculty Physicians IncPatient Account Representative IIIBaltimore, MDExact salary will ultimately depend on multiple factors, which may include the successful candidate's geographical location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/ training and other qualifications. The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position.
Patient Account Representative III - Pediatric Billing- prior AR exp. strongly preferred- remote opportunity but in-office one day per month University of Maryland Faculty Physicians IncPatient Account Representative III - Pediatric Billing- prior AR exp. strongly preferred- remote opportunity but in-office one day per monthBaltimore, MDRemoteHigh school diploma or general education degree (GED) preferred Three or more years of experience in a medical billing office General understanding and application of basic accounting principles PC proficiency Knowledge of GE, EPIC or similar computerized billing system Knowledge of payers in specialty Knowledge of ICD-10 and CPT coding preferred Understanding of: FSCs and paycodes used in GE system Contractual requirements for the job Importance of compliance with all government regulations regarding billing. Exact salary will ultimately depend on multiple factors, which may include the successful candidates geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.
Patient Service Representative US Oncology IncPatient Service RepresentativeBaltimore, MDCookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. We're sorry, but it looks like this job may be no longer available or does not exist.
Patient Account Representative Sheppard Pratt CareersPatient Account RepresentativeTowson, MarylandUnder general supervision and in accordance with established policies and procedures, is responsible for daily follow-up functions to secure payment and/or resolve outstanding accounts receivable for one or more of the assigned payer categories: Medicare, Medicaid, Blue Cross and Blue Shield, Commercial/Managed Care, Tri-Care, Worker’s Compensation, Schools, DSS/DJS, and Self-Pay. Uses computerized patient information management and Paperless Claim System (PCS) imaging systems to initiate, complete follow up, and update patient accounts with data required for preparation of third-party claims and client statements.
Patient Registration - Customer Service R1 RCM IncPatient Registration - Customer ServiceBaltimore, MD$16.12–$23.21 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
PATIENT ACCESS ASSOCIATE I Sinai Hospital of BaltimorePATIENT ACCESS ASSOCIATE IRandallstown, MDSupport: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. The Patient Access Associate level one is responsible for interviewing patients and patient representatives to perform complete, timely and accurate registrations in support of the Revenue Cycle.
Certified Medical Assistant - Patient Care Associate Baltimore Medical System IncCertified Medical Assistant - Patient Care AssociateBaltimore, MDThe PCA is a valued member of the care team who assists medical providers with patient care activities in keeping with the duties of a medical assistant and is also responsible for maintaining records and interacting in a professional, friendly manner with patients, family members, physicians, clinicians, staff, and visitors. Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services to communities in the Greater Baltimore area.
Patient Services Team Lead RadNet IncPatient Services Team LeadOwings Mills, MDWhen you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes. With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
Patient Care Coordinator Kaiser PermanentePatient Care CoordinatorTowson, MDThe PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission.
NewPatient Service Rep- Flex Pool Mercy Medical CenterPatient Service Rep- Flex PoolBaltimore, MarylandFull timeHe/She pro-actively demonstrates appropriate customer service and hospitality practices to enhance the perception of all customers of the department as a healing and compassionate environment for both the inpatient and outpatient setting. Responsibilities: The Patient Care Services PSR, collaboration with unit leadership, coordinates the daily operations of the nursing station, maintaining continuous awareness of unit operations and potential issues.
Patient Access Associate II MedStar Health Research InstitutePatient Access Associate IIBaltimore, MD$18.70–$32.72 / hourConfirms coverage using online electronic verification systems; selects appropriate insurance codes and may obtain authorizations by utilizing online electronic verification system or other resources such as HDX EVS or Blueline; follow up on insurance authorizations and referrals if needed. This includes greeting patients providing information answering phones registering outpatients and/or inpatients coding lab accounts and entering orders as required.
Clinical Laboratory Access Representative (Full Time/Day & Evening Shift) Penn MedicineClinical Laboratory Access Representative (Full Time/Day & Evening Shift)Lancaster, PADuties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations. Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job.
Patient Guest Relation Rep (PT Weekends) MedStar Health Research InstitutePatient Guest Relation Rep (PT Weekends)Baltimore, MD$18–$29.74 / hourChecks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations.
Patient Guest Relation Rep (Wed-Sat, 9:00pm-7:30am) MedStar Health Research InstitutePatient Guest Relation Rep (Wed-Sat, 9:00pm-7:30am)Baltimore, MD$18–$29.74 / hourChecks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations.
Patient Guest Relation Rep MedStar Health Research InstitutePatient Guest Relation RepBaltimore, MD$18–$29.74 / hourChecks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations.
Patient Access Associate II MedStar HealthPatient Access Associate IIBaltimore, MD$18.70–$32.72 / hourConfirms coverage using online electronic verification systems; selects appropriate insurance codes and may obtain authorizations by utilizing online electronic verification system or other resources such as HDX EVS or Blueline; follow up on insurance authorizations and referrals if needed. This includes greeting patients providing information answering phones registering outpatients and/or inpatients coding lab accounts and entering orders as required.
NewPatient Accounts Specialist Pre-Doc Clinic Position Control Number PAS-22-301-01 U M FDSP Associates PAPatient Accounts Specialist Pre-Doc Clinic Position Control Number PAS-22-301-01Baltimore, MD$18.50 / hourReporting directly to the Business Manager, the candidate will work with necessary members of the business team and clinic providers to reconcile and maintain all patient accounts receivables and monitor all collections of patient and dental insurance payments. Responsible for a variety of operational and administrative duties, such as serving as a liaison between dental insurance carriers, dental staff and faculty and dental patients to resolve any concerns and maintain a positive working relationship.
Laboratory Practice Representative III - Pathology- Floater University of Maryland Faculty Physicians IncLaboratory Practice Representative III - Pathology- FloaterBaltimore, MDExhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities. Exact salary will ultimately depend on multiple factors, which may include the successful candidates geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.
Laboratory Practice Representative II (Phlebotomist) University of Maryland Faculty Physicians IncLaboratory Practice Representative II (Phlebotomist)Baltimore, MDExhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities. Exact salary will ultimately depend on multiple factors, which may include the successful candidates geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.
Patient Guest Relation Rep (PT Weekends) MedStar HealthPatient Guest Relation Rep (PT Weekends)Baltimore, MD$18–$29.74 / hourChecks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations.
Patient Guest Relation Rep (Wed-Sat, 9:00pm-7:30am) MedStar HealthPatient Guest Relation Rep (Wed-Sat, 9:00pm-7:30am)Baltimore, MD$18–$29.74 / hourChecks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations.
Patient Guest Relation Rep MedStar HealthPatient Guest Relation RepBaltimore, MD$18–$29.74 / hourChecks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations.