ESSENTIAL FUNCTIONS Duties and responsibilities associated of this position include: (1) making determinations on procedural matters regarding Workers Compensation and their application to specific circumstances; (2) being responsible for resolving complex employee questions/issues related to Workers Compensation; (3) performing case reviews, analyzing data, and providing monthly claims reports which track case status and expense metrics; (4) analyzing and recommending process change to improve customer service, increasing operating efficiency, and providing informative communications to employees about Workers Compensation policy and practice; (5) working collaboratively with Risk Management and Accident Claims staff to evaluate overall processes to enhance workplace safety practices; and (6) performing any other assigned duties within the scope and nature of the position. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT The physical requirements of this position include sitting, walking, standing, driving cars/light duty trucks, climbing stairs, repetitive motion of the hands/fingers (e.g., keyboarding, turning pages), fine manipulation with fingers, grasping with hand, gripping, seeing close work (e.g., typed print), distinguishing colors, hearing conversations or sounds, hearing via radio or telephone, communicating through speech, and communicating by writing/reading.