Drives program development and management by: providing guidance, feedback, and best practices to ensure quality and effective therapy programs and managing the implementation of new programs (e.g., in-/out-patient psychotherapy, chemical dependency) across teams, implementing adjustments to improve impact of services; contributing to building systems and processes for outcome management as well as coaching team on recommending and implementing improvements to clinical treatment programs, designs, or protocols; and analyzing the productivity of therapy programs for providers and ensuring the optimal utilization of programs. Manages high quality counseling services by: providing guidance and feedback to multiple teams facilitating psychological/behavioral interventions; mentoring team on communicating with patients, members, or families to share results, discuss treatment plans, provide resources, and answer questions with empathy and support; and implementing procedures for assessing and treating urgent, high-risk clinical situations (e.g., crisis, suicidal), overseeing results to ensure appropriate interventions and prompt resolutions.