Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Creditable specialized experience includes: Experience serving as a Key Management Infrastructure Operating Account Manager (KOAM) or COMSEC Account Manager, with responsibility for the cradle-to-grave lifecycle (receipt, custody, distribution, inventory reconciliation, and destruction) of classified cryptographic material, keys, and Controlled Cryptographic Items (CCI) in compliance with National Security Agency (NSA) policies.).