Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (greeting, eye contact, courtesy) and Walgreens service traits (offering help proactively, identifying needs, servicing until satisfied).Resolves customer complaints and helps respond to customers' special needs. Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team membersCommunicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.