Operating as liaison between Abbott’s Diabetes Care home office functions (Marketing, Finance, HR, Legal, Quality, R&D, and Field Sales, IT) and Senior Leadership as it pertains to service, voice of customer, product launches, digital service experience, support needs, technical issues and special projects for support program development and implementation. This leader will drive the adoption of AI-enabled service capabilities, automation, analytics, and self-service solutions to enhance customer outcomes, increase operational efficiency, and support business growth while overseeing contact center operations handling millions of customer interactions annually.