This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Effectively precepts new co-workers as assigned, message and respond to patient messages in the two-way texting platform, answer clinic and provider in-basket messages, work clinic cancellation, no show, and recall worklists.