This position is front line staff and duties include, customer service, scheduling patients, arriving patients, arranging return visits, building schedules, updating patient information, confirming insurance, ordering charts, new patient chart prep, posting payments, working with patients, families and/or staff in handling and resolving problems that may occur during the course of a visit. Oversee clinic documentation in billable clinic such as pre-certification, prior authorization, Medicare tracking, plans of care, referrals, accurately manage copay collections, prepare accurate billing, effectively utilize computer applications such as Cerner, etc.