Patient Experience requirements: AIDET validation during orientation, unit is focused on Nurse Communication (nurses listen carefully and nurse explain things in a way patients can understand), white board use, hourly rounding, bedside care conference/hand off. Procedures performed on unit: Ventilator care, Therapeutic Hypothermia, PCI/STEMI, IABP, invasive hemodynamic monitoring, TEE/cardioversion, temp pacer, Sepsis, Stroke/TPA, DKA.