The role resolves everyday technology issues-computers, peripherals, classroom and audio-visual equipment, phones, software, and the student information system (SIS)- works closely with the Director of IT Infrastructure, and partners closely with the College's managed service provider (MSP), escalating network, infrastructure, and complex system issues as needed. Serve as the first point of contact for student IT support-at a walk-up helpdesk and in person across campus-resolving issues with computers, laptops, peripherals, classroom technology, audio-visual equipment, phones, and software, whether in person, by phone, by email, or via remote support tools.