Develop, gather, validate, and communicate portfolio metrics, dashboards, and status reporting, using data to monitor SLA achievement, backlog health, cycle time, workload, remediation, quality trends, stakeholder experience, and emerging portfolio risks; provide clear portfolio-health updates and recommended actions to leadership and business stakeholders. Lead or support projects and workstreams by defining scope, timelines, deliverables, owners, dependencies, risks, action items, and status; maintain project plans and schedules, coordinate cross-functional execution, translate operational needs into actionable requirements, and drive adoption of new processes, tools, controls, and program initiatives.