FULL_TIME

FEED

YEAR

With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more. · We are hiring bilingual Technical Product Specialists who are fluent in both Portuguese and English. · Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS).

Job description:We are specifically looking for bilingual candidates fluent in both English and Portuguese. This role requires strong written and verbal communication skills in both languages to effectively support our diverse customer base. Our clients love our product; it’s very popular and incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position.As a Technical Product Specialist, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more.About The Role· Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats)· Manage and solve assigned cases by providing the best support solution given the client's needs.· Investigate the root cause of issues by isolating the problem and searching application logs.· Reference technical documentation and aid in building an internal knowledge base content where gaps may be present.· Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.· Develop regular reports to understand the health and quality of our platform.· Drive overall Customer Satisfaction metrics, ensuring service quality through the case journey, providing regular updates across touchpoints.Your Experience & Skills· Experience in technical support; B2B is preferable· We are hiring bilingual Technical Product Specialists who are fluent in both Portuguese and English.· Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS)· 2-5 years of experience in technical support/operations experience· High experience supporting customers via email, phone, and chat· Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.· Basic code understanding· Data entry experience is required· Excellent interpersonal skills and multitasking abilities· Superb written and verbal communication skills· Positive attitude, empathy, and high energy· Ability to take initiative and adaptBonus skills:· Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plusWhat’s in it for you?· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with· Endless career opportunities and clear paths for career development· A competitive salary· Inclusive perks and benefits· Benefits package (Medical, Vision, Dental)Call us Home:If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home.Atento is an award-winning global CX solutions company that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Type: Full-timeBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In personPowered by JazzHR

Atento

Technical Product Specialist - Portuguese

Application Programming Interface (API)

Business-to-Business (B2B)

CSS (Cascading Style Sheet)

Communication Skills

Consumer Branding

Customer Experience

Customer Satisfaction

Customer Support/Service

Data Entry

English Language

GraphQL

HTML (HyperText Markup Language)

Help Desk

Identify Issues

Internet Application

Interpersonal Skills

Knowledge Base

Metrics

Mobile Applications

Multilingual

Multitasking

Portuguese Language

Presentation/Verbal Skills

Problem Solving Skills

Reporting Skills

Root Cause Analysis

Security Assertion Markup Language (SAML)

Single Sign-On (SSO)

Software Administration

Software as a Service (SaaS)

Technical Operations

Technical Recruiting

Technical Support

Technical Writing

Writing Skills

partner JazzHR

OTHER

UNKNOWN

Our high-volume pediatric office in Coconut Creek is seeking an experienced Portuguese-speaking Front Desk Assistant to support daily operations and ensure efficient patient flow. This role is best suited for candidates who are comfortable in a fast-paced environment, managing high call volume, and multitasking throughout the day.

Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li><li>Competitive salary</li><li>Opportunity for advancement</li><li>Training & development</li></ul> 

 Our high-volume pediatric office in Coconut Creek is seeking an experienced Portuguese-speaking Front Desk Assistant to support daily operations and ensure efficient patient flow. This role is best suited for candidates who are comfortable in a fast-paced environment, managing high call volume, and multitasking throughout the day. Pay is based on experience, with higher rates offered to candidates with strong medical front desk experience. Key Responsibilities:  <ul><li>Greet and check in/out 80–100+ patients daily in a professional and efficient manner. </li><li> Manage high-volume phone lines while assisting patients in person. </li><li> Schedule, confirm, and reschedule appointments accurately. </li><li>Verify insurance eligibility and update patient demographics. </li><li>Collect copays, deductibles, and outstanding balances. </li><li> Scan and manage documentation within EMR system. </li><li> Support front office workflow and assist team as needed</li></ul>Requirements (Please apply only if you meet ALL of the below): <ul><li>Fluent in Portuguese and English (required) </li><li>A minimum of 1 year of front desk experience in a medical office</li><li>Comfortable handling high patient volume and multitasking Strong communication and customer service skills </li><li>Reliable, punctual, and team-oriented</li><li>Basic knowledge of insurance verification and copay collection</li></ul> Preferred: <ul><li>Pediatric office experience </li><li>Experience with EMR systems (eClinicalWorks a plus)</li></ul>

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Technical Product Specialist - Portuguese Atento

Portuguese Speaking Pediatric Front Desk Assistant Coconut Creek FL All Better Pediatric Group

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