FULL_TIME

FEED

OTHER

In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary. Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats.

OverviewWe are seeking a full-time Product Support Specialist 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary. Essential Functions <ul><li>Provide support to Garmin customers in Portuguese</li><li>Demonstrate international cultural awareness</li><li>Transcreate basic knowledge articles and FAQ's</li><li>Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats</li><li>Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers</li><li>Become knowledgeable in the specifications, capabilities and operation of Garmin products</li><li>Remain current on changes in policies, procedures, and product offerings</li><li>Complete tasks and/or projects of basic complexity within defined process accurately and timely </li><li>Thoroughly document work in an organized and timely manner</li><li>Work a consistent and reliable schedule as identified by management</li></ul>Basic Qualifications <ul><li>High School Diploma or GED</li><li>Fluency in Portuguese </li><li>Demonstrated interest for the product segment and interest in developing product knowledge</li><li>Demonstrated customer service expertise</li><li>Demonstrated strong and effective verbal, written, and interpersonal communication skills </li><li>Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability</li><li>Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills</li><li>Demonstrated reliable and predictable attendance</li><li>Demonstrated computer skills and ability to navigate multiple screens</li></ul> Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

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Garmin International

Product Support Specialist 1 - Portuguese

Communication Skills

Computer Skills

Customer Relations

Customer Support/Service

Documentation

Follow Through

Frequently Asked Questions (FAQ)

High School Diploma

Identify Issues

Interpersonal Skills

Online Chat

Organizational Skills

Portuguese Language

Presentation/Verbal Skills

Problem Solving Skills

Product Development

Product Support

Social Media

Team Player

Technical Support

Telephone Skills

Time Management

Writing Skills

equestftpin

UNKNOWN

In this role, you will be responsible for providing basic-to-moderately complex product support on Garmin aviation products, to include technical and sales support and other customer service related actions as well as developing extensive expertise on the operation of all Garmin aviation products within the various airspace systems around the world. Receive and answer basic-to-moderately complex customer inquiries and requests regarding products, orders, pricing, and other services offered through multiple contact channels.

Overview:
We are seeking a full-time Aviation Product Support Specialist 1 (Monday - Friday 10 AM - 7 PM) onsite at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing basic-to-moderately complex product support on Garmin aviation products, to include technical and sales support and other customer service related actions as well as developing extensive expertise on the operation of all Garmin aviation products within the various airspace systems around the world.

Responsibilities:
Essential Functions<ul><li>Receive and answer basic-to-moderately complex customer inquiries and requests regarding products, orders, pricing, and other services offered through multiple contact channels</li><li>Work with customers to determine products, accessories, and plans of action to best serve individual needs</li><li>High emotional intelligence and the ability to manage customer emotions while maintaining professional demeanor</li><li>Remain current on changes in policies, procedures, and product offerings</li><li>Report customer experience and product concern issues affecting customer satisfaction</li><li>Develop and maintain department and company image and philosophy to the public</li><li>Become highly knowledgeable in the specifications, capabilities, and operation of Garmin products</li><li>Answer and take ownership of customer technical inquiries regarding Garmin aviation products via multiple contact channels</li><li>Provide reliable solutions to a variety of problems using sound problem-solving techniques</li><li>Monitor, document, and report failure trends in Garmin equipment</li><li>Identify and recommend improvements in Garmin products, documentation, and procedures</li><li>Review special circumstances and authorize warranty service when deemed appropriate</li><li>Provide operational support for Garmin’s aviation products, including detailed support of the full ranges of operation in the National Airspace System (VFR & IFR)</li><li>Provide guidance on regulatory topics concerning various equipment and aircraft operations under 14 CFR Parts 91, 91-K, 135, and 121</li><li>Provide aviation database update support for Garmin portable and panel mounted aviation products</li><li>Provide customer support for Garmin Aviation software applications</li><li>Responsible for ensuring all customer (OEM) information and Garmin business information is maintained in strict confidence consistent with the associate’s contractual confidentiality obligations as well as the Proprietary Information/Confidentiality provisions set forth in Garmin’s Associate Handbook</li></ul>

Qualifications:
Basic Qualifications<ul><li>High School Diploma or General Education Degree (GED) AND a minimum of 1 year relevant experience</li><li>40 hours of flight time</li><li>10 hours of solo flight</li><li>10 hours of ground instruction</li><li>Passed the written FAA Private Pilot exam</li><li>Demonstrate interest in Aviation</li><li>Ability to prioritize and multi-task in a flexible, fast paced and challenging environment</li><li>Demonstrate strong and effective verbal, written, and interpersonal communication skills</li><li>Team-oriented, possess a positive attitude and work well with others</li><li>Driven problem solver with proven success in solving difficult problems including cross-departmental troubleshooting</li><li>Demonstrate the ability to grasp new concepts quickly</li><li>Demonstrate proficiency and skill with data entry</li><li>Demonstrate proficiency in operating and troubleshooting Windows operating systems and applications</li><li>Private Pilot License (PPL)</li></ul>Desired Qualifications<ul><li>College Degree</li><li>Aviation Electronics background</li><li>Aviation maintenance experience</li><li>Proficiency in using and troubleshooting Macintosh operation systems</li><li>Aircrew member</li><li>Bilingual (Spanish, French, Portuguese)</li><li>Instrument rated pilot</li><li>Certified Flight Instructor</li><li>Other advanced aviation ratings and endorsements</li></ul> Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.  This position is eligible for Garmin's benefit program. Details can be found here: <a href="https://careers.garmin.com/benefits" rel="noopener nofollow noreferrer" target="_blank">Garmin Benefits</a>

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Product Support Specialist 1 - Portuguese Garmin International

Aviation Product Support Specialist 1 (M-F 10 AM - 7 PM) Garmin International, Inc.

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