Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal Required Qualifications 10+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Ability to travel 20% Preferred Qualifications 12+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Experience in driving customer renewals and upsell opportunities Excellent problem solving in complex, multi-stakeholder situations Top-level data analysis and synthesis Close attention to detail, basics of project management, and ability to keep multiple trains running at once Strong verbal and written communication skills Multithreading large, complex customer We are a team of self-starters who excel in their fields. Responsibilities Evangelize Eightfold AI platform with our customers and ensure customers maximize value Monitor adoption, identify, and close opportunities for improved platform and agent usage to expand long-term value Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes Use Eightfold analytics and AI to create business value reviews Create value stories to ensure renewal conversations land Identify upsell opportunities Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.