Lead soft-services contributions to building renovations and the Building Generation Process (BGP).KEY PERFORMANCE INDICATORS (KPIs)* IFM soft services performance (SLA, KPI, audit outcomes)* Food program quality, pricing compliance, and customer satisfaction* ABW adoption, seat utilization, etiquette adherence* Break room, convenience center, and supply availability uptime* Cleaning performance scores & campus cleanliness metrics* Event and meeting support satisfaction* Budget accuracy, cost control, and savings achieved* Workplace experience NPS / tenant satisfactionEducation and experience* Bachelor's or Master's in Facility Management, Hospitality, Business Administration, or a related field* 5-10+ years experience in soft services, workplace operations, hospitality, or IFM operations* Experience managing large outsourced FM contracts, food programs, or workplace amenities* Experience with ABW, officing, or workplace change is preferred* Experience supporting a multi‑building corporate or high‑tech campus strongly preferredSkillsCore Competencies* Communicates effectively* Drives results* Ensures accountability* Balances stakeholders* Strategic mindset* Cultivates innovationFunctional Competencies* Strong vendor and contract management* Knowledge of café/food service compliance (HACCP)* Experience managing convenience centers & consumables* Event support operations* Space & occupancy operations (ABW)* Cleaning service governance & quality control* Data‑driven service improvementsThe current base annual salary range for this role is currently:$110,250-165,375Pay scales are determined by role, level, location and alignment with market data. Soft Services Strategy & Daily Operations* Lead all soft service operations across San Diego, including, but not limited to:cleanroom, industrial, and office cleaning, café/food programs, pantries & break rooms, convenience centers, micro‑kitchens, fitness/gym amenities, mailroom, landscaping, waste & recycling, mobility services, reception, hospitality, lockers, and wellness rooms.*