Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases; Inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; Follows up with factory on outstanding service orders to update status; Works non-sellable report to eliminate items waiting on parts; Partner with sales associates to meet and exceed customer service expectations; Ability to organize and manage multiple priorities; Maintain the office appearance by keeping everything neat and clean; File the daily invoices. Assisting external and internal customers for multiple locations over the phone by answering, screening, and forwarding calls in a timely manner i.e. Giving directions, transferring call to correct department (corporate, customer service, sales, merchandising, front office, reception, etc.); Usingâ¯Storis to i.e. take payments, schedule/change deliveries, look up delivery times for external customers.