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Ideal candidates possess excellent communication, telephone etiquette, analytical skills, and computer proficiency, with a high school diploma or GED and 2+ years customer service experience. The Customer Service/Processor role manages claims and interacts with customers by reviewing warranty terms, customer claims, supporting photos, and documentation.

The Customer Service/Processor role manages claims and interacts with customers by reviewing warranty terms, customer claims, supporting photos, and documentation. It involves adjudicating claims, composing internal and external correspondence, and handling inbound/outbound calls within a metric-driven environment. Ideal candidates possess excellent communication, telephone etiquette, analytical skills, and computer proficiency, with a high school diploma or GED and 2+ years customer service experience. Benefits include a friendly team, comprehensive insurance, PTO, tuition reimbursement, optional remote work, and a four-day work week option. We are an Equal Opportunity Employer supporting diverse talent.

UNITERS N.A.

Customer Service/Processor

Adjudication

Analysis Skills

Claims Management

Communication Skills

Computer Skills

Customer Relations

Customer Support/Service

High School Diploma

Metrics

Support Documentation

Hire Recruits

NQM Funding, LLC will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to NQM Funding, LLC. The Processing Manager is responsible for promoting teamwork and providing exceptional internal and external customer service through timely, accurate and effective processing of loan applications in accordance with the company’s underwriting and valuation policies.

YEAR

Are you ready to be part of a dynamic and innovative mortgage company that prioritizes relationships over transactions? At NQM Funding, LLC, dba Premier Mortgage Associates, we have been dedicated to turning dreams of homeownership into reality for over 25 years. We believe in building enduring relationships with our clients, providing personalized mortgage solutions that truly put their needs first. Our commitment to excellence and integrity sets us apart, allowing us to close loans based on genuine connections rather than mere leads. Embark on a fulfilling career where your dedication to client satisfaction is valued and makes a real difference. Join our team and discover a path where passion aligns with excellence, providing daily opportunities to make a significant difference. Apply today and become part of our journey to create homeowner success stories!Our Processing Department is looking to hire a Processing Manger.ALL REMOTE POSITIONS REQUIRE A DOWNLOAD SPEED OF NO LESS THAN 100 MBPS.Job Title: Processing ManagerReports To: Chief Operations OfficerFLSA Status: ExemptDepartment: ProcessingDivision: Retail Salary Range: $95K to $110K per yearSummary: The Processing Manager is responsible for promoting teamwork and providing exceptional internal and external customer service through timely, accurate and effective processing of loan applications in accordance with the company’s underwriting and valuation policies.Duties and Responsibilities:<ul><li>Manage the daily operations of processing and supervise the processing team. </li><li>Ensure loans follow established timelines and workflow processes and procedures.</li><li>Monitor team pipeline, workload and volume levels for balance and efficiency.</li><li>Coordinate with peer managers in underwriting and closing for efficient handling of files.</li><li>Maintain checklists for critical functions performed on the team.</li><li>Assist Processors with quality issues by providing training for improvement.</li><li>Ensure loans are processed within SLA’s set by the company. </li><li>Provides guidance to all processing and support staff on program guidelines and acceptable documentation to meet program, agency, and investor guidelines. </li><li>Review and investigate escalation requests to ensure appropriate resolution is reached and communicated promptly.</li><li>Update and enforce standard operating processing policies and procedures.</li><li>Assist and provide backup coverage for Processors as needed.</li><li>Proficient in how to look up all program guidelines. </li><li>Fluent with DU, LP and GUS. </li><li>Attend monthly management meetings.</li><li>Provide ongoing coaching as needed for team members on time management and productivity skills.</li><li>Develop and perform new and ongoing training for the department and new processors.</li><li>Perform other tasks as assigned.</li><li>Represent the company with the highest quality work product and superior communication skills.</li></ul>Skills:<ul><li>Strong interpersonal, verbal, and written communication skills.</li><li>Exhibits training, leadership, and mentorship capabilities.</li><li>Ability to meet deadlines with accuracy and strong attention to detail.</li><li>Strong self-motivation and ability to work independently.</li><li>Knowledge of Automated Underwriting Systems and all government and conventional </li><li>mortgage loan systems.</li><li>Understands loan product guidelines.</li></ul>Education/Experience:Degree: High School Diploma or Equivalent.Minimum 5 years Processing Management experience or greaterNQM Funding, LLC offers the following benefits:<ul><li>Medical Plan</li><li>Dental Plan</li><li>Vision Plan</li><li>GAP Insurance</li><li>Life Insurance paid by the company</li><li>Voluntary Life Insurance</li><li>401K</li><li>Pet Insurance</li><li>Legal Shield/ID Shield</li></ul>Equal Employment Opportunity:NQM Funding, LLC management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.NQM Funding, LLC will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.NQM Funding, LLC will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to NQM Funding, LLC.

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Customer Service/Processor UNITERS N.A.

Processing Manager Premier Mortgage Associates

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