Resolution Specialist First Citizens BankResolution SpecialistRaleigh, North CarolinaFull timeProbes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. Qualifications: Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent and 2 years' experience in Collections, Customer Service, or Financial services.