Digital Product Analyst Primary Responsibilities: Validates documented functionality against system performance to identify and categorize bug-remediation and enhancement work for Agile teams Performs analysis and works closely with the team to identify core product, application, or system issues to map out possible solutions Creates and updates system documentation (including process flows, product feature details, and user guides) and monitors and updates workflows as required Gathers, organizes, and interprets data to help optimize product performance, drive user satisfaction, and ensure alignment with business goals Collects and documents detailed business requirements and translates them into features or user stories necessary to meet the expected business needs Prepares functional, system, and program requirements for Digital value streams for ongoing projects and releases Performs User Acceptance Testing (UAT) for scheduled initiatives, bug remediation, enhancements, and releases Evaluates reported system defects and manages the flow and prioritization of related work based on impact, customer need, and Product Management prioritization Performs analysis as needed for Objectives and Key Results (OKR)/goal measurement Supports the product teams in all phases of the development lifecycle, including initiation, analysis, development, testing, implementation, and post-implementation follow-up Supports the product owner in day-to-day tasks, particularly around sprint management Assists with material collation and analysis in preparation for product demos, quarterly business reviews, and other report-outs for the value stream Assists with identifying and taking on tasks that will enable the team’s success **Only those lawfully authorized to work in the designated country associated with the position will be considered.** Required Education: High School Diploma and 6 years in application support, business analysis, or other related experiencePreferred Education: Bachelor's degree and 2 years in application support, business analysis, or other related experienceRequired Skills/Competencies: Skills and Competencies Ability to learn additional systems as needed Ability to research, analyze data, and derive facts Ability to work in a team environment when applicable Ability to work under pressure and meet deadlines Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong project management skills, strong verbal, written communication, and organizational skills Strong work ethic and self-motivation May require on call support rotation after hours and/or weekends Preferred skills/Competencies: Banking or financial services industry experience Prior experience with Agile, Scrum, and/or Kanban SAFe Practitioner (SP) Certification Overview:At Client, the Digital Product Analyst serves a critical role in supporting the product management team and holds subject matter expertise for their designated product(s), experience(s) or application(s) in which they support.