Management Analyst III'',''Management Analyst III'',''United States-Massachusetts-Boston-100 Cambridge Street'',''United States-Massachusetts-Boston-100 Cambridge Street'',''Administrative Services'',''Administrative Services'',''Department of Workforce Development'',''Department of Workforce Development'',''Full-time'',''Full-time'',''Day'',''Day'',''Jul 28, 2026, 4:32:05 PM'',''Jul 28, 2026, 4:32:05 PM'',''1'',''1'',''117,590.46'',''80,411.50'',''117,590.46'',''Yearly'',''Karen Haynes-Clifton'',''Karen Haynes-Clifton'',''6176265138'',''06-NAGE - Professional Admin.'',''06-NAGE - Professional Admin.'',''No'',''No'',''Yes'',''Yes'',''false'',''1089335'',''1089335'',''true'',''1089335'',''false'',''Submission for the position: Management Analyst III - (Job Number: 260004ZT)'',''false'',''1089335'',''false'',''true''. The incumbent reviews, analyzes, and evaluates Contact Center workflows, staffing patterns, workload volumes, service levels, productivity, quality, customer experience measures, system performance, and related operational data to identify trends, risks, root causes, and opportunities for improvement.