3+ years of demonstrated ability to work across ambiguous, multi-team ecosystems by mapping current-state and future-state workflows, identifying handoffs and failure points, and aligning product, engineering, data science, and business stakeholders around scalable service solutions. 3+ years of service design capability, including experience mapping end-to-end journeys, creating service blueprints, framing holistic business and user problems, and connecting digital touchpoints, people, processes, policies, and backend systems into cohesive product/service experiences.