NewHelp Desk Support (Product Support Representative) Macpower Digital Assets Edge Private LimitedHelp Desk Support (Product Support Representative)Murrysville, PA$23.66 / hourThe Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations. Roles & Responsibilities: These data migration/installation activities include the following: Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.).
NewCustomer Care - Product Technical Support Specialist - Pittsburgh Hybrid / Remote Other Locations ZOLL MedicalCustomer Care - Product Technical Support Specialist - Pittsburgh Hybrid / Remote Other LocationsPittsburgh, PennsylvaniaRemoteThe Product Technical Support Specialist – Tier 1 plays a critical role in providing patients, families, and medical professionals with exceptional technical guidance and support for ZOLL Cardiac Management Solutions (CMS) products and services by phone, email, and other channels guaranteeing prompt and precise resolutions. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest , the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
Product Manager - Customer Support Systems ATOMSProduct Manager - Customer Support SystemsPittsburgh, Pennsylvania$165,000–$195,000 / year7+ years of relevant experience, including 5+ years in product management for customer support technology, service operations, enterprise workflow, B2B SaaS, robotics, connected hardware/software, or similarly complex products. Define, monitor, and analyze KPIs: Measure customer experience, response and resolution time, first-contact resolution, self-service containment, routing accuracy, repeat issues, and cost to serve; translate patterns into root-cause improvements and roadmap priorities.
Product Support Technician L.B. Foster CoProduct Support TechnicianPittsburgh, PASkills & Abilities: General working knowledge of Azure services, IoT devices and communication protocols, SQL, principles and techniques of computer programming, logical design, process flow, testing, debugging, implementation, and documentation. Where necessary, the role will collaborate effectively with the System Administrators, Development and QA Teams, Product Manager, and Architect to escalate and manage complex issues, always maintaining seamless, customer-focused support experience.
NewProduct Support Analyst Black Box CorpProduct Support AnalystLawrence, PABlack Box Network Services, a leading technology solutions provider, assists customers in designing, deploying, and managing their IT infrastructure with high-value products and services. Interact with team members, management, internal departments, and business partners to maintain workflows, escalate, and resolve customer service requests.
Product Manager - Customer Support Systems Lab37Product Manager - Customer Support SystemsPittsburgh, Pennsylvania$165,000–$195,000 / year7+ years of relevant experience, including 5+ years in product management for customer support technology, service operations, enterprise workflow, B2B SaaS, robotics, connected hardware/software, or similarly complex products. Define, monitor, and analyze KPIs: Measure customer experience, response and resolution time, first-contact resolution, self-service containment, routing accuracy, repeat issues, and cost to serve; translate patterns into root-cause improvements and roadmap priorities.
Product Support Manager, Pixel Differentiated Care GoogleProduct Support Manager, Pixel Differentiated CarePittsburgh, PABridge the gap between product area and gUP product teams to define, develop, and deliver integrated support experiences, ensuring that internal tools are optimized to support unique device requirements and user journeys. You will lead the transformation of support through generative AI automation and advanced on-device diagnostics, while implementing personalized customer care models that foster long-term loyalty and reduce churn throughout the product lifecycle.
Product Support Representative IV - REMOTE Net Health Systems, Inc.Product Support Representative IV - REMOTEPittsburgh, PARemote$19.62–$24.52 / hourWorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave. Engage in advanced client interactions by diagnosing root causes, recommending strategic solutions, and delivering exceptional support across a suite of software applications.
Product Support Representative I - REMOTE Net Health Systems, Inc.Product Support Representative I - REMOTEPittsburgh, PARemote$15.20–$19 / hourWorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave. Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
Senior Vice President, AI Employee Support Product Owner The Bank of New York Mellon CorpSenior Vice President, AI Employee Support Product OwnerPittsburgh, PAIn this role, you'll make an impact in the following ways: Lead the strategy and execution to unify fragmented HR support experiences, bringing together AI, workflow automation, and case management into a single, intuitive support journey across Eliza and Oracle. Partner closely with Service Delivery Groups (SDGs), engineering pods, and executive stakeholders to prioritize the product backlog, ensuring strict readiness gates are met before deploying technology to solve complex operational challenges.
Technical Support Representative I (Technical Support Engineer I) - REMOTE Net Health Systems, Inc.Technical Support Representative I (Technical Support Engineer I) - REMOTEPittsburgh, PARemote$21.94–$27.42 / hourWorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave. Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
Product Specialist Mondi PlcProduct SpecialistClinton, PAThe Product Specialist also partners with cross-functional teams to optimize data workflows, support digital transformation efforts, and ensure the system delivers the information needed for internal operations and the external market. The position works closely with our customers as well as with internal positions such as Customer Service, Sales, Production, Planning, Purchasing and Technical Service to ensure accurate material is assigned to the specifications.
Technical Support Specialist, Ion Chromatography Thermo Fisher ScientificTechnical Support Specialist, Ion ChromatographyPittsburgh, PennsylvaniaDESCRIPTION: Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA) product portfolio. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and advancing life-saving research.
Technical Support Specialist II DVSportTechnical Support Specialist IICrafton, PA$55,000–$75,000 / yearFull timeSuccess factors/job competencies:Written/Verbal CommunicationCollaboration/Team PlayerSelf-LeadershipCustomer Service OrientationAttention to DetailIndependent Judgment OrganizationTime Management Problem-solvingInquisitivenessStrong problem solverAbility and willingness to travel at timesComfortable with a fast-paced environmentPhysical demands and work environment:Incumbent will be required to use a computer with keyboard, telephone or handheld mobile device for extended periods of time, and office machinery as needed. at DVSport | Pittsburgh About UsEver wonder what officials actually watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for an opponent using video, what gives sports broadcasters the ability to analyze a play quickly during a broadcast, it's all thanks to DVSport's cutting-edge software and broadcast quality technology.
Product Specialist Kurt J Lesker CompanyProduct SpecialistJefferson Hills, PAThe Product Specialist role is exciting opportunity is part of our Vacuum Mart Division, where you'll play a key role in supporting our sales team and customers by combining deep product knowledge with a consultative approach. If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at hr@lesker.com or call (412) 387-9200 to provide the nature of your request.
Clinical Product Informatics Specialist Free Market Health'sClinical Product Informatics SpecialistPittsburgh, PennsylvaniaThis is an exciting opportunity for someone who enjoys working with healthcare data, solving complex problems, and helping build scalable solutions that improve the healthcare experience for patients and stakeholders alike. You'll also partner closely with Product, Engineering, Analytics, Clinical, and Operations teams to support new product capabilities and improve the way clinical data is leveraged across the platform.
Product Specialist Kurt J. Lesker Co LtdProduct SpecialistJefferson Hills, PAThe Product Specialist role is exciting opportunity is part of our Vacuum Mart Division, where youll play a key role in supporting our sales team and customers by combining deep product knowledge with a consultative approach. If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at [email protected] or call (412) 387-9200 to provide the nature of your request.
Product Sales Specialist Sales - Outside Sales Builders Firstsource, Inc.Product Sales Specialist Sales - Outside SalesGreensburg, PAWorking knowledge of business-to-business sellingAdvanced knowledge of products or product linesStrong knowledge of construction industryHigh level of self-motivationAbility to think strategically, forecast and drive salesExcellent verbal and written communication skillsExcellent presentation, negotiating, and influencing skillsAbility to use tact and skill in dealing with other staff, management and vendorsProficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program. Manages sales, supply chain and sales support activities related to an assigned product or product line, including inventory, purchasing, delivering, and service in order to maximize revenues and profitability, especially in relation to competitor products.
Product Delivery Specialist ACV Auctions IncProduct Delivery SpecialistPittsburgh, PAGenerous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation. As a Product Delivery Specialist, you will oversee hardware installations in dealership environments, launch the customer on the software platform and configure integrations with dealer management systems and CRMs.
Senior Specialist, Enterprise CRM Product Owner The Bank of New York Mellon CorpSenior Specialist, Enterprise CRM Product OwnerPittsburgh, PAThis role plays a key part in the evolution of a global enterprise platform, partnering closely with business stakeholders, product leaders, and technology teams to deliver solutions that enhance client and employee experiences. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.