Product Support Specialist Medline IndustriesProduct Support SpecialistChicago, IL$23.25–$33.75 / hourFull timeIntermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
NewProduct Support Assistant Medline IndustriesProduct Support AssistantChicago, IL$20.25–$29.25 / hourFull timeBasic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Sr. Product Manager (Automotive Experience Required) JobotSr. Product Manager (Automotive Experience Required)Chicago, IL$150,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. 2. Utilize tools such as Claude, ChatGPT, and Cursor to manage and analyze product data effectively, automate workflows, and create an operating model for product development.
Product Manager-Refractory Industry JobotProduct Manager-Refractory IndustryHighland, IN$100,000–$115,000 / yearThis role serves as both a technical subject matter expert and customer-facing partner, working closely with steel producers to optimize slide gate refractory systems, improve casting performance, and support operational reliability. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Litigation Associate - Products Liability / Transportation / Aviation JobotLitigation Associate - Products Liability / Transportation / AviationChicago, IL$120,000–$155,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Attorneys in this group receive meaningful responsibility early on, significant mentorship, and consistent exposure to complex matters, including FAA-related issues, regulatory concerns, and high-stakes litigation.
Product Manager - Diagnostics Medline IndustriesProduct Manager - DiagnosticsChicago, IL$79,000–$119,000 / yearFull timeIntermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Group Product Manager - Walking Aids & Bath Safety Medline IndustriesGroup Product Manager - Walking Aids & Bath SafetyNorthfield, IL$134,000–$201,000 / yearFull timeThe Group Manager of Product Management will oversee and manage Product Teams (may have multiple reports including Product Manager and Senior Product Manager levels) for the sourcing, marketing, product development, sales support and financial growth of multiple product categories. This person will assist with long-term business and marketing strategy, and provide subject matter expertise for complex, generally more established product lines, largest divisional product lines, or multiple product categories.
Sr. Product Manager - Beauty Cotton & Casting Medline IndustriesSr. Product Manager - Beauty Cotton & CastingChicago, IL$101,000–$152,000 / yearFull timeIntermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Group Product Manager-Exam Gloves Medline IndustriesGroup Product Manager-Exam GlovesNorthfield, IL$134,000–$201,000 / yearFull timeOversee and manage Product Teams (may have multiple reports including Product Manager and Senior Product Manager levels) for the sourcing, marketing, product development, sales support and financial growth of multiple product categories. Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
Product Manager-Textiles Medline IndustriesProduct Manager-TextilesNorthfield, IL$79,000–$119,000 / yearFull timeIntermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Product Manager-Lab Medline IndustriesProduct Manager-LabNorthfield, IL$79,000–$119,000 / yearFull timeIntermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Principal Product Manager - Remote CirclePrincipal Product Manager - RemoteChicago, ILRemote$200,000–$260,000 / yearYou will act as a cross-functional leader, partnering with compliance, risk, legal, engineering, and business stakeholders to align priorities and deliver solutions that balance regulatory rigor with customer experience. Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems.
Senior Product Manager - Remote PAR TechnologySenior Product Manager - RemoteChicago, ILRemoteIn this role, you will collaborate closely with cross-functional teams—including engineering, design, marketing, and sales—to drive the development and delivery of cutting-edge drive-thru solutions that enhance guest experiences and optimize operational efficiency for our customers. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
NewSenior Project Manager (Custom Software & Healthcare) JobotSenior Project Manager (Custom Software & Healthcare)Chicago, IL$120,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Rather than supporting a single product, you'll partner with innovative healthcare organizations to design and deliver technology that improves patient experiences, provider workflows, and healthcare outcomes.
Principal Product Manager, TradFi - Remote CirclePrincipal Product Manager, TradFi - RemoteChicago, ILRemote$200,000–$260,000 / yearIn close partnership with executive stakeholders, engineering leadership, compliance, treasury, and external partners, you will define vision, drive alignment, and make high-impact tradeoffs to ensure Circle’s digital asset infrastructure supports increasing volumes, new markets, and future product expansion. As a Principal Product Manager on Circle’s Digital Assets team, you will own the long-term product strategy for Circle’s digital asset and capital markets platform, shaping how liquidity, lending, and capital access are delivered globally across Circle’s stablecoin ecosystem.
Senior Product Manager, Pipeline Generation Systems - Remote CriblSenior Product Manager, Pipeline Generation Systems - RemoteChicago, ILRemote$105,000–$160,000 / yearCross-Functional Stakeholder Partnership: Build strong relationships across Marketing, Sales Development, Revenue, Marketing and Revenue Operations teams, and technical teams, serving as a facilitator and product leader who can align stakeholders, clarify decisions, and move ambiguous initiatives toward measurable business outcomes. Your key responsibilities will include: AI Innovation Strategy for Pipeline Generation: Define and execute a compelling product vision and roadmap centered on how AI can materially increase pipeline, improve seller focus, and make GTM execution more intelligent across lead capture, prioritization, routing, attribution, and account-based motions.
Principal Product Marketing Manager - Remote CirclePrincipal Product Marketing Manager - RemoteChicago, ILRemote$185,000–$237,500 / yearWith the mission to “Raise global economic prosperity through the frictionless exchange of financial value”, Circle was founded on the belief that stablecoins and public blockchains will rewire our global financial system to enable businesses and people everywhere to more freely connect and transact in the global economy. Circle is seeking a Principal Product Marketing Manager to define and lead GTM strategy for Circle’s interoperability stack, including Circle CCTP (Cross-Chain Transfer Protocol), Circle Gateway, and emerging orchestration and workflow services.
Product Manager, Site Integrations and Payments - Remote PAR TechnologyProduct Manager, Site Integrations and Payments - RemoteChicago, ILRemoteYou will work closely with customers, engineering and design teams, and internal stakeholders to define integration requirements, drive roadmap execution, and ensure the platform meets the operational and business needs of our fuel and convenience partners. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
Sr Product Manager (Digital Assets) Apex Clearing CorporationSr Product Manager (Digital Assets)Chicago, IL$134,400–$168,000 / yearIndependently own Apexs Digital Assets product line spanning stablecoin funding, tokenization of equities, and crypto trading: define vision, strategy, and a multi-quarter roadmap that delivers material outcomes (revenue growth, client experience, regulatory readiness) and clear decision rights; partner with SMEs across compliance, legal, engineering, and business development to maintain and evolve the roadmap as market and regulatory conditions change. Lead discovery by synthesizing client feedback, usage data, market signals, and competitive intelligence in the digital assets space into clear problem statements and hypotheses; translate findings into PRDs/epics; manage the product-level backlog across one or more teams, clarifying scope and sequencing for novel, technically complex capabilities.
Sr. Product Engineer – Web Services EsriSr. Product Engineer – Web ServicesChicago, ILRemote$93,600–$159,328 / yearExperience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs). You will act as a service owner and trusted decision‑maker, shaping priorities, balancing tradeoffs, and ensuring our web services remain reliable, scalable, and valuable to customers over time.
Director, Product Design - Remote MotiveDirector, Product Design - RemoteChicago, ILRemote$187,000–$286,000 / yearA compelling online portfolio demonstrating a strong understanding of user-centered design principles, strategic thinking, leadership in driving design vision, problem-solving abilities, and the successful delivery of impactful user experiences and business outcomes. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Project Manager (General Contractor) JobotProject Manager (General Contractor)Hammond, IN$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are looking for a reliable Construction Project Manager to plan construction projects and oversee their progress along the way in a timely and cost-effective manner.
Regional Product Support Manager, Attachments- Chicago, IL Komatsu LtdRegional Product Support Manager, Attachments- Chicago, ILChicago, IL$123,700–$154,600 / yearBS/BA in Engineering / Business Management and five (5) to seven (7) years of experience in customer support management with heavy equipment (construction or mining) or, Seven (7) to ten (10) years of experience in customer support management with heavy equipment (construction or mining) and, five (5) years working with heavy equipment manufacturing or distribution. Coordinate with Director, Product Manager, Product Support Mangers and Service Engineer to identify areas for distributor development, coordinate with distributor Komtrax Administrators, factories, and Service departments to set up access to Komatsu systems such as Salesforce, SAP, SMAP, Komtrax Plus, EQP-Care, R+M Care.
Product Support Sales Manager Altorfer CATProduct Support Sales ManagerAddison, Illinois$90,000–$120,000 / yearFull timeWorking Hours/Days: M-F, Weekend as Needed to Complete Assigned Duties Product Support Sales Manager Overview: The Product Support Sales Manager is responsible for leading the aftermarket sales and product support strategy for Power Systems customers across the assigned territory. The role requires strong commercial leadership, strategic thinking, technical and operational understanding of power systems service operations, and the ability to lead teams in a fast-paced environment.
Senior Product Manager - Global Acute Organ Support Therapies Vantive Health LLCSenior Product Manager - Global Acute Organ Support TherapiesDeerfield, ILReporting to the Associate Director of Immune Dysregulation and Acute Liver Failure, this Senior Product Manager will lead global downstream strategy and execution for the on-market Oxiris portfolio, with a clear focus on accelerating adoption, optimizing commercial execution, and driving growth. This individual will also support broader organ support therapy priorities across the Global Acute Organ Support Therapies team, partnering cross-functionally to advance key initiatives, strengthen execution, and enable portfolio growth.
Principal GenAI Product Manager - Dealer and Customer Support Caterpillar IncPrincipal GenAI Product Manager - Dealer and Customer SupportChicago, ILDealer and Customer Support • Champion user-centric design for dealer and customer-facing solutions, enabling shopping, search and repair options • Support CM/FM teams through AI-driven guidance for equipment and aftermarket equipment selection. This role focuses on delivering intelligent, predictive, and context-aware solutions that streamline fleet operations, improve maintenance outcomes, and elevate dealer and customer engagement through advanced generative AI applications.
Digital Services Product Support Engineer Komax Holding AGDigital Services Product Support EngineerBuffalo Grove, ILAs a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. Act as a liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market.
Product Support Specialist MedlineProduct Support SpecialistChicago, IllinoisIntermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
Product Support Engineer AcuityMDProduct Support EngineerChicago, IL$130,000–$180,000 / yearIn this role, you will be responsible for being an expert in our healthcare data products, supporting the commercial teams in interpreting our data for the most complex of questions, and in tandem establishing the AI context layer that will power our agentic solutions around data. Working within the Product organization, this person will partner closely with Engineering to define, write, and continuously improve the data context and evaluation framework that becomes a strategic differentiator for AcuityMD's AI products.
Product Technical Support Specialist ITWProduct Technical Support SpecialistCarol Stream, IllinoisProcess customer complaints and escalation requests related to technical findings (field-oriented) and report such information as a critical component of our regular escalation meetings / activities. Act as an escalation resource for issues Field Engineers are unable to solve; completing a root-cause analysis and recommend follow-up actions.
Product Support Engineer Fictiv IncProduct Support EngineerSchaumburg, IL$64,000–$90,000 / yearBy integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial automation.
Product Support/Chargemaster Specialist CorroHealth IncProduct Support/Chargemaster SpecialistILRemoteThis role also serves as a Chargemaster Specialist, conducting a detailed review of hospital and clinic chargemaster line items to validate or recommend the appropriate assignment of CPT/HCPCS, revenue codes, and related billing or compliance concerns. JOB SUMMARY: Job Summary: The Production Support Specialist/Chargemaster Specialist is responsible for maintaining the operational integrity of internal business applications by responding to service requests, troubleshooting issues, and ensuring system stability.
Product Support Specialist Box IncProduct Support SpecialistChicago, IL$45,000–$50,000 / yearCollaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more.
Product Support Engineer Cooley LLPProduct Support EngineerChicago, IL$120,000–$175,000 / year4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
NewProduct Support Specialist StripeProduct Support SpecialistChicago, ILYour work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe key metrics, such as customer satisfaction, contact rate, and service-level agreements. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to improve our support systems, processes, and product quality.
Product Technical Support Specialist Illinois Tool Works IncProduct Technical Support SpecialistCarol Stream, IL$33–$35 / hourProcess customer complaints and escalation requests related to technical findings (field-oriented) and report such information as a critical component of our regular escalation meetings / activities. Act as an escalation resource for issues Field Engineers are unable to solve; completing a root-cause analysis and recommend follow-up actions.
Product Support Engineer ItentialProduct Support EngineerILRequired Skills/Abilities: 5+ years of experience in enterprise software technical support, application support, or DevOps-oriented roles, or equivalent hands-on experience troubleshooting complex systems. In this role, you will work directly with customers to troubleshoot production-impacting problems, perform deep technical analysis, and drive issues from initial triage through resolution.
Retail Outlet Warehouse - Product Support Bob's Discount Furniture IncRetail Outlet Warehouse - Product SupportDowners Grove, ILProduct Support Associates are the hands-on heroes behind the scenes, making sure our customers receive the outstanding Bob's experience from the moment they walk in the door to the moment their furniture goes home. As one of the leading omni-channel furniture retailers in the country with over 190 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
NewProduct Support Specialist The Consulting SolutionsProduct Support SpecialistChicago, ILResponsibilities Analyze and troubleshoot complex technical issues through direct user interaction (email, phone).Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Your work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe key metrics, such as customer satisfaction, contact rate, and service‑level agreements.
Product Support Specialist ITWProduct Support SpecialistCarol Stream, IllinoisAs the Product Support Specialist, you will lead technical training development and deployment to internal staff and customers, resolve escalated technical issues, inform new product development, share knowledge across inspection technologies and maximize the performance capability of our inspection systems. Understand latest product trends and technologies, how our products compare against the competition clearly identifying our strengths and gaps and use this knowledge to support the commercial teams.
Retail Warehouse Associate - Product Support Bob's Discount Furniture IncRetail Warehouse Associate - Product SupportJoliet, ILAs one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Our Retail Warehouse- Product Support Associates are essential team members at Bob's Discount Furniture, playing a critical role in the back-end operations that make our stores shine.
Technical Product Support Specialist Brandt Group of CompaniesTechnical Product Support SpecialistChicago, ILThe successful candidate will lead the resolution of complex product issues while ensuring dealers are fully equipped to support Brandt Hydrovac Trucks through strong service capability, appropriate parts readiness, and effective warranty practices. This is a hands-on, independent role requiring extensive travel and close collaboration with dealers and internal teams to drive product support performance, customer satisfaction, and continuous improvement.
NewProduct Support Specialist: Data-Driven & Cross-Functional StripeProduct Support Specialist: Data-Driven & Cross-FunctionalChicago, IL$70,400–$105,600 / yearThis role requires at least 2 years of experience in a customer-facing support role with a strong background in troubleshooting technical issues and proficiency in SQL.The successful candidate will analyze complex issues, develop product expertise, and drive operational efficiency while working closely with multiple teams. Stripe is seeking a Product Support professional who will be a key player in delivering exceptional user experiences.
NewBanking & Lending Product Support Specialist Royal Bank of CanadaBanking & Lending Product Support SpecialistChicago, IL$60,500–$104,500 / yearMaintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. Support Wealth Management (WM)-US Private Bankers and Private Banking team members to create a first-class experience through preparing education and marketing materials, running and analyzing reports and managing metrics for management.
Senior Administrative Assistant (Administrative Support Assistant III) - Network Product & Platforms Capital One Financial CorpSenior Administrative Assistant (Administrative Support Assistant III) - Network Product & PlatformsChicago, IL$73,500–$83,900 / yearThis pivotal role supports multiple executives, ranging from Director to Managing Vice President level, within a fast-paced, tech-savvy environment and contributes significantly to a well-run, efficient, productive, and happy team. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Product Support Specialist Cooley LLPProduct Support SpecialistChicago, IL$93,000–$135,000 / yearWe offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. 4+ years direct applicable experience (e.g., engaging with end-users to provide support of online services, including troubleshooting, and capturing any feedback and observations about end-user behaviors that might inform future product development or support documentation and processes).
Product Support Specialist FleetPulseProduct Support SpecialistChicago, IllinoisBased in Chicago, Illinois, FleetPulse combines deep roots in the trucking industry with expert tech talent to provide cutting-edge telematics solutions across a comprehensive portfolio of devices, including OEM-installed sensors, easy-to-install aftermarket sensors, and cargo cameras. You will be part of a team who actively employ their knowledge and skillsets – and seek to learn additional skills – to intake, manage, document, solve, and escalate product issues as well as identify ways to improve support capabilities, product features, and user experience.
Technical Product Support Specialist - Hydrovac Trucks BrandtTechnical Product Support Specialist - Hydrovac TrucksChicago, ILThe successful candidate will lead the resolution of complex product issues while ensuring dealers are fully equipped to support Brandt Hydrovac Trucks through strong service capability, appropriate parts readiness, and effective warranty practices. This is a hands-on, independent role requiring extensive travel and close collaboration with dealers and internal teams to drive product support performance, customer satisfaction, and continuous improvement.
Product Support Specialist Brookfield Residential Properties ULCProduct Support SpecialistChicago, IL$57,900–$81,165 / yearThis role is responsible for troubleshooting system issues, resolving support requests, documenting solutions, and coordinating with Product, Engineering, and Operations teams to ensure reliable system performance and positive user experiences. The Cleveland corporate office follows a hybrid work model that requires employees to be in the corporate office at least four days per week to foster collaboration, innovation, and team celebration.
NewProduct Support Specialist Brookfield PropertiesProduct Support SpecialistChicago, ILJob Function #1: Ticket Triage & Issue Resolution (40%)Triage, investigate, and resolve product support tickets across all channels (ticketing system, email, phone, Teams)Diagnose and troubleshoot technical issues across property management platformsReproduce issues and collect logs, screenshots, and replication stepsClassify severity, impact, and priority to ensure timely resolutionJob Function #2: Cross‑Functional Collaboration & Escalation (20%)Escalate defects to Product and Engineering teamsTrack bug lifecycle and validate fixesPartner with internal teams to ensure timely resolution of complex issuesProvide feedback to improve product functionality and stabilityJob Function #3: Customer Support & Communication (20%)Provide first‑line configuration and onboarding support for property teams and residentsCommunicate status updates, workarounds, and timelines to stakeholdersDeliver high‑quality customer service in a fast‑paced environmentManage multiple requests while maintaining responsivenessJob Function #4: Documentation & Knowledge Management (10%)Maintain and update knowledge base articles, runbooks, and FAQsDocument recurring issues and solutionsSupport creation of internal documentation and troubleshooting guidesJob Function #5: Product Release Support & Training (10%)Participate in product release validation and post‑release monitoringIdentify regressions or system issues after deploymentsAssist with training materials, quick reference guides, and enablement sessionsPlease answer the questions below regarding the financial responsibility of this positionEducationThis position requires an Undergraduate (Bachelor) Degree in Computer Science, Engineering, or related field. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities — but exceed them, every day.#J-18808-Ljbffr.