Application Builder, Ring Software Product Builders Amazon.com Services LLCApplication Builder, Ring Software Product BuildersNorth Reading, MAUse AI to deliver features efficiently - this can include creating features, unit tests, generate code, documents, tickets, resolve defects, optimize code, and much more. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Technical Sales & Support Engineer Pinnacle Technical ResourcesTechnical Sales & Support EngineerAgawam, Massachusetts$70,000–$90,000 / yearThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Based on-site in Agawam, MA, this role assists in managing the technical lifecycle of GAC products by delivering expert sales support and field service via phone or in person.
TECH SVCS - IT Lab Computing Support Specialist ECLAROTECH SVCS - IT Lab Computing Support SpecialistDevens, MA$43.27–$45.90 / hourMinimum of 2+ years of experience working in regulated industries such as Biotech, Pharmaceutical, and Medical Devices familiarity supporting benchtop instruments and applications within a GxP compliant manufacturing or laboratory setting. Review and approve validation lifecycle documents as part of CSV activities, supporting the risk assessments, specifications, pre- and post-approval of qualification testing.
Product Support Specialist Cooley LLPProduct Support SpecialistBoston, MA$93,000–$135,000 / yearWe offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. 4+ years direct applicable experience (e.g., engaging with end-users to provide support of online services, including troubleshooting, and capturing any feedback and observations about end-user behaviors that might inform future product development or support documentation and processes).
Product Support Specialist, Coatings and Paint ICP GroupProduct Support Specialist, Coatings and PaintAndover, MAFull timeThe successful candidate will help resolve complex field issues, identify root causes of product performance concerns, support new product launches, and deliver technical training to contractors, distributors, and dealers. Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets.
Product Support Specialist - Marine Garmin InternationalProduct Support Specialist - MarineDartmouth, MAFull timeIn this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary. Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats.
Product Support Specialist State Street CorpProduct Support SpecialistBurlington, MA$90,000–$157,500 / yearAlign risk and control processes into day-to-day responsibilities to supervise and mitigate risk; raise appropriately, coordinate with engineering, product management and 3rd party entities as needed to ensure the correct attention is brought to open customer issues. As an essential partner in our shared success, youll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Product Support Specialist - Medical Devices Hologic IncProduct Support Specialist - Medical DevicesMarlborough, MAHologic, Inc. is a leading developer, manufacturer and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases, screen donated human blood and to aid in biomedical research. Driven by our purpose to enable healthier lives everywhere, every day, we are seeking a talented and experienced Electrical Engineer to join a growing R&D department in our Surgical Division to contribute to new.
Product Support Engineer Cooley LLPProduct Support EngineerBoston, MA$120,000–$175,000 / year4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
Product Support Engineer (IST, North Reading, MA) TeradyneProduct Support Engineer (IST, North Reading, MA)North Reading, MA$97,400–$155,800 / yearThe Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form.
Senior Manager, Technical Product Support Engineering Onto Innovation IncSenior Manager, Technical Product Support EngineeringWilmington, MAOnto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. This position partners closely with R&D, Sustaining Engineering, Product Management, Manufacturing, Global Service, Sales, and key customers to enable successful product ramps, sustain fleet performance, and continuously improve reliability, serviceability, and total cost of ownership.
Senior Manager, Product & Data Support Definitive Healthcare, USSenior Manager, Product & Data SupportBoston, MA$149,600–$187,000 / yearIn 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.
Senior Manager, Product & Data Support Definitive Healthcare CorpSenior Manager, Product & Data SupportFramingham, MA$149,600–$224,400 / yearIn 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. What our Employees are saying about us on Glassdoor: "Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.".
Senior Engineer, Global Product Support, PECVD ASM International NVSenior Engineer, Global Product Support, PECVDBillerica, MAThis role serves as a key technical authority supporting global field teams and customers, driving issue resolution, reliability improvement, and high customer satisfaction across worldwide installations. Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, repairing, and debugging complex electro‑mechanical systems, computer hardware, and software.
NewScientist IV, Product Support PfizerScientist IV, Product SupportMassachusettsSubject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. This involves collaborating with cross-functional teams to achieve site objectives, providing analytical support of products and processes, assisting with regulatory submissions and responses, as well as authoring and reviewing technical documentation.
Sr. Product Support Engineer PhilipsSr. Product Support EngineerCambridge, MA$142,000–$227,000 / yearFunctions as a senior technical expert responsible for troubleshooting highly complex infrastructure issues, conducting in-depth root cause analysis, and implementing long-term corrective actions to prevent recurrence. Leverages deep expertise in company products and services to provide advanced technical support, introduce new solutions, and drive enhancements that improve performance, resilience, and client outcomes.
Process & Product Support Engineer USA Keiron Printing Technologies BVProcess & Product Support Engineer USABoston, MAAs a Process & Product Support Engineer at Keiron USA, you will work alongside a talented team of professionals, playing a critical role in delivering and maintaining our advanced industrial laser-based printing systems. This position also involves on-site support at client facilities, with occasional travel to our customers across North America , ensuring smooth system integration and operation in their production environments.
Manager Product Support 1 - 29066 Huntington Ingalls Industries IncManager Product Support 1 - 29066MA$84,160–$110,000 / yearServing as a key liaison between customers, account managers, technical teams, and program leadership, the Global Customer Service & Sales Manager ensures consistent execution of aftermarket sales, training, repair support, and customer service activities. Serving customers in more than 30 countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels (USVs).
Product Deliverable Lead (PDL)- Trainer Documentation (Senior Advanced Integrated Logistics Support Specialist) General Dynamics CorpProduct Deliverable Lead (PDL)- Trainer Documentation (Senior Advanced Integrated Logistics Support Specialist)Pittsfield, MA$119,087–$128,856 / yearWhat you bring to the table: Bachelors degree in Logistics, Management or Engineering, a related specialized area or field (or equivalent experience) plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience. Bachelors degree in Logistics, Management or Engineering, a related specialized area or field is required (or equivalent experience) plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience.
Product Support Engineer AcuityMD IncProduct Support EngineerBoston, MA$130,000–$180,000 / yearIn this role, you will be responsible for being an expert in our healthcare data products, supporting the commercial teams in interpreting our data for the most complex of questions, and in tandem establishing the AI context layer that will power our agentic solutions around data. Working within the Product organization, this person will partner closely with Engineering to define, write, and continuously improve the data context and evaluation framework that becomes a strategic differentiator for AcuityMD''s AI products.
Product Support Analyst Benchling IncProduct Support AnalystBoston, MAYou will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer's experience. If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Product Support Engineer CMR Surgical LtdProduct Support EngineerCambridge, MAProduct Support aims to help solve priority issues in the field, capture knowledge to ensure Field Service can diagnose issues more easily in the future and ultimately aim to eliminate issues by improving process and championing design for service. While the activities are varied, Product Support Engineers provide technical insights into escalated issues and support Field Service Corrective Actions, perform root cause investigations, and drive improvements across the business.
Product Support Advisor - Dairy, Chemical, & Beverage Sysco CorpProduct Support Advisor - Dairy, Chemical, & BeverageMAResponsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions Drive operation company (OpCo) required category initiatives and assortment in harmony with corporate requirements Executes recommended assortment changes and support positive local supplier relationships. JOB SUMMARY: Support department to achieve company goals and company goals which includes but is not limited to: a high-end customer order fulfillment, managing inventory to the lowest possible DSO.
Product Support Engineer ITWProduct Support EngineerNorwood, MassachusettsAs the Product Support Engineer I, you will play a key role in bridging the gap between technical expertise and sales acumen, by collaborating with engineering, product teams, and sales teams to deliver effective solutions. Instron is constantly innovating and utilizing new technologies, striving to provide its customers and employees with the best experience by delivering the highest quality products, expert support, and world-class service.
Technical Product Support Club Car LLCTechnical Product SupportMAWorks with Regional Sales Managers and dealer/distributor representatives in assigned territory providing technical service support; provides assistance to finalize sales, investigating and resolving reported quality/performance problems, and resolves reported warranty problems. Visits new dealer/distributors in assigned territory and conducts an orientation seminar to review distributor manual, warranty policy, technical sales materials and all technical assistance programs to ensure distributor is aware and complies with all Club Car policies and procedures.
Product Support Engineer AcuityMDProduct Support EngineerBoston, MA$130,000–$180,000 / yearIn this role, you will be responsible for being an expert in our healthcare data products, supporting the commercial teams in interpreting our data for the most complex of questions, and in tandem establishing the AI context layer that will power our agentic solutions around data. Working within the Product organization, this person will partner closely with Engineering to define, write, and continuously improve the data context and evaluation framework that becomes a strategic differentiator for AcuityMD's AI products.
Product Support Engineer Illinois Tool Works IncProduct Support EngineerNorwood, MAJob Description As the Product Support Engineer I, you will play a key role in bridging the gap between technical expertise and sales acumen, by collaborating with engineering, product teams, and sales teams to deliver effective solutions. Instron is constantly innovating and utilizing new technologies, striving to provide its customers and employees with the best experience by delivering the highest quality products, expert support, and world-class service.
Warehouse Associate - Product Support Bob's Discount Furniture IncWarehouse Associate - Product SupportStoughton, MAAs one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Our Retail Warehouse- Product Support Associates are essential team members at Bob's Discount Furniture, playing a critical role in the back-end operations that make our stores shine.
Product Quality Lead (APQR & QA CMC Support) Genetix BiotherapeuticsProduct Quality Lead (APQR & QA CMC Support)Somerville, MassachusettsThe Product Quality Lead (APQR & QA CMC Support) is a key member of the QA Compliance organization, responsible for ensuring quality oversight of regulatory submissions and lifecycle management for Genetix Biotherapeutics (GTX) products. Additionally, the Associate Director partners cross-functionally and with external vendors to support health authority inspection readiness activities, mock inspections and internal audits.
R&D Product Development & Support Technician III Acushnet CompanyR&D Product Development & Support Technician IIIFairhaven, MassachusettsAdditionally, you will collaborate with your supervisor to identify opportunities for innovation, document detailed experimental results, and help maintain and calibrate lab and production equipment. Join Titleist’s Golf Ball Research team as an R&D Product Development & Support Technician III and contribute directly to the development of industry-leading products.
Integrated Product Team Lead (IPT) - Operational Support General Dynamics CorpIntegrated Product Team Lead (IPT) - Operational SupportPittsfield, MARemote$100,219–$111,180 / yearGeneral Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. We encourage you to apply if you have any of these preferred skills or experiences: Lead and manage an Integrated Product Team (IPT) across engineering, program management, contracts, logistics, and supply chain functions.
R&D Product Development & Support Technician III Acushnet Holdings CorpR&D Product Development & Support Technician IIIFairhaven, MA$49,400–$61,100 / yearAdditionally, you will collaborate with your supervisor to identify opportunities for innovation, document detailed experimental results, and help maintain and calibrate lab and production equipment. Join Titleist's Golf Ball Research team as an R&D Product Development & Support Technician III and contribute directly to the development of industry-leading products.
Finance Senior Supervisor (M3), Patriot Product Support *HYBRID* RTX CorpFinance Senior Supervisor (M3), Patriot Product Support *HYBRID*Andover, MACost/Schedule baseline integration and maintenance, variance analysis and reporting, Risk and Opportunity management, Estimate at Completion preparation & policy compliance, Forecasting, Long Range Planning; while partnering with Program Managers, CAM's/IPTLs, Material Program Managers to influence decisions and provide personal involvement in the effective implementation of contracts. This managerial position includes leading and executing program controls, baseline development, Estimate at Complete (EACs), Submit Gates, internal customer negotiations, and financial planning requirements including AOP, Long Range Plan and R&O administration.
Integrated Product Team Lead (IPT) - Operational Support General Dynamics Mission Systems, IncIntegrated Product Team Lead (IPT) - Operational SupportPittsfield, MA$100,219–$111,180 / yearGeneral Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field, plus a minimum of 2 years of relevant experience; or Master's degree, plus 6 months of relevant experience.
NewTechnical Support Specialist Team Lead Nova BiomedicalTechnical Support Specialist Team LeadWaltham, MA$95,000–$100,000 / yearThe Technical Support Specialist, Team Lead serves as the subject matter expert for their assigned product line and provides comprehensive phone and email support to end users, field personnel, and internal teams. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.
Technical Support Specialist - Evening Relativity ODA LLCTechnical Support Specialist - EveningMA$54,000–$80,000 / yearRequired Skills: Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support. The Application Analyst will engage with customers through frequent phone and email communications, necessitating strong customer service skills and an understanding of SQL, network and Windows platforms, and strengthening Relativity knowledge.
Product Disposition Sr. Specialist, Quality The Steely GroupProduct Disposition Sr. Specialist, QualityBedford, MAThe Senior Specialist, Product Disposition will support the timely and compliant disposition of all the company Gene Therapy products across all stages of manufacturing. The Senior Specialist will bring strong attention to detail, a quality-first mindset, and the ability to work cross-functionally in a fast-paced, regulated environment.
FCM - Technical Product Specialist - Boston, MA Flight Centre Travel Group LtdFCM - Technical Product Specialist - Boston, MABoston, MA$96,000–$114,000 / yearDiversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. Benefits Include: Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Technical Support Specialist - AutoCAD Elec Autodesk IncTechnical Support Specialist - AutoCAD ElecBoston, MA$60,100–$107,690 / yearOur specialists collaborate closely with their peers to analyze trends in customer activity to enable the AKN as an effective tool for achieving business objectives and have a direct influence to make the necessary changes needed to increase customer happiness and dedication. Reporting to a Support Manager, you would actively engage with Autodesk customers to provide solutions, direction, and general troubleshooting for AutoCAD Electrical products via phone and web.
Product Specialist Materion CorpProduct SpecialistWestford, MA$85,000–$105,000 / yearEducate Sales Managers and Customer Project Managers on (market) relevant product knowledge and Provide marketing with market-specific product information and work with the marketing team and product managers from other market segments to develop marketing materials to utilize modern marketing platforms and for use at business-relevant trade fairs or for customer visits. Preferred; Experienced (> 5 years) in high technology areas, most preferably within the Optical Sensor / Photonics market and/or alternatively in Semiconductor and/or Life Science and/or Industrial Automation industry or Automotive industry, Preferred: Product management experience and/or experienced in commercial sales of technology based products.
FCM - Technical Product Specialist Liberty TravelFCM - Technical Product SpecialistBoston, MA$96,000–$114,000 / yearDiversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
FCM - Technical Product Specialist - Boston, MA Flight CentreFCM - Technical Product Specialist - Boston, MAMassachusettsDiversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Technical Support Specialist Imotions ASTechnical Support SpecialistBoston, MAAt iMotions, you would work with the many teams involved in company operations: Product Management, Customer Success Management, Product Specialists, Development, Solutions/Sales - in our Copenhagen headquarters, Boston office, Berlin, Singapore, China, and other locations. More than 1,000 organizations around the world (including academic institutions, commercial organizations, healthcare organizations, design/consultation firms, and others) use iMotions to record, observe, and analyze emotional, cognitive and behavioral data.
Sales Director, Product Specialists Smart Trailers Samsara Inc.Sales Director, Product Specialists Smart TrailersMARemoteWorking at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
Product Quality Specialists Blount Fine FoodsProduct Quality SpecialistsFall River, MassachusettsBachelor’s Degree in a related discipline of Food Science, Statistics or a Culinary field and 2+ years manufacturing experience preferably in a food environment, or equivalent combination of education and work experience. Coordinating specs and cooking instructions change requests related to quality and Right First-Time activities including preparing supporting documentation, communications, and samplings.
Custom Products Technical Quote Specialist Danaher CorpCustom Products Technical Quote SpecialistMarlborough, MA$60,000–$75,000 / yearApply project management skills and tools to drive completion of tasks and critical path items, in order to reduce response time and improve quality and completeness of responses. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Terrain Product Flow Specialist TerrainTerrain Product Flow SpecialistWayland, MassachusettsPart timeLocation: This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States Role Summary: Terrain is growing and opening a new location in Wayland, MA! The Product Flow Specialist contributes to the customer experience by supporting back of house operations and flow of product from receipt to placement and replenishment, while maintaining all product flow policies and procedures.
New Product Introduction Specialist MACOM Technology Solutions Holdings IncNew Product Introduction SpecialistLowell, MA$19–$45 / hourEnsures pricing is consistent with the quoted price and continuously drives creative solutions to reduce assembly cost, i.e. minimize the number of splits per build and ensure purchase transactions are carried out in a timely manner. Manages inventory of raw materials, finished goods, prototype samples, allocation and shipment of customer samples including EVMs and conversion of raw stock builds to production.
Product Specialist InterSystems CorpProduct SpecialistBoston, MA$94,000–$139,000 / yearThis role has direct influence on product direction, workflow design, and customer success, partnering closely with clinicians, product management, development, and implementation teams to ensure InterSystems EHR solutions meet the evolving needs of healthcare systems. The InterSystems EHR portfolio includes TrakCare, a globally deployed EHR supporting core clinical and administrative workflows, and IntelliCare, a next-generation evolution of TrakCare with embedded artificial intelligence.
Technical Support Specialist, IT Solutions WerfenTechnical Support Specialist, IT SolutionsBedford, MassachusettsFull timeThis positions provides advanced level technical assistance, escalation support, and customer service to customers and Werfen personnel in a timely manner on a wide variety of issues, including interfacing with Lab/Hospital Information Systems (LIS/HIS) and middleware connectivity, software issues and other product concerns, VPN/remote access capabilities and cybersecurity of Werfen products. Minimum of 3 years related work experience in technical customer support role required, supporting: Interface Engines, IT Security for healthcare environments, Connectivity, Databases, Networking, or ADT/POCT Devices required.