Preferred Skills: Accelerating, Applications Support, Customer Centricity, Customer Experience Management, Customer Retentions, Customer Support, Customer Support Operations, Customer Support Trends, Execution Focus, Incident Management, Issue Escalation, Problem Solving, Product Knowledge, Quality Services, Service Request Management, Technical Credibility. The Technical Support Engineer II (TSE II) is responsible for providing remote and occasional onsite technical support of J&J Medtech commercially available products to customers, Field Service Engineers and other regional support teams.