FULL_TIME

FEED

YEAR

This role responds to inquiries, service requests and outages for the organization’s technology and computer systems, including all hardware and software, and including, but not limited to: manufacturing applications, account maintenance, printing, Office productivity suite, operating systems, mobility devices, LAN/WAN connectivity, and remote access. Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement.

<div style="text-align:center">Support Analyst</div> Position Snapshot This role responds to inquiries, service requests and outages for the organization’s technology and computer systems, including all hardware and software, and including, but not limited to: manufacturing applications, account maintenance, printing, Office productivity suite, operating systems, mobility devices, LAN/WAN connectivity, and remote access.  Identifies problems, provides troubleshooting and resolution or escalation and works closely with other I.S. areas to resolve problems as necessary. Essential Duties and Responsibilities An individual must be able to perform each duty satisfactorily.<ul><li style="margin-left:8px">Support end-users in use of computer hardware and software by:<ul style="list-style-type:circle"><li style="margin-left:8px">Responding to user questions by telephone, e-mail, or on-site in a friendly, professional manner.</li><li style="margin-left:8px">Interviewing user to collect information about his/her problem and leading user through diagnostic procedures to determine the source of error.</li><li style="margin-left:8px">Logging and tracking calls using Service Desk management software.</li><li style="margin-left:8px">Performing effective incident development to ensure accurate fact collection required to troubleshoot and/or escalate the issue.</li><li style="margin-left:8px">Researching and identifying problems with applications; recommending and/or implementing solutions to those problems.</li><li style="margin-left:8px">Initiating follow-up communication to ensure client satisfaction.</li><li style="margin-left:8px">Coordinating data recovery and reconstruction whenever necessary for clients.</li><li style="margin-left:8px">Serving as a liaison between Application Development, Operations, and the client community.</li><li style="margin-left:8px">Maintaining and analyzing client hardware and software profiles.</li><li style="margin-left:8px">Maintaining and coordinating prioritization of client requests.</li><li style="margin-left:8px">Assisting in training preparation and providing one-on-one user assistance as required.</li></ul></li><li style="margin-left:8px">Maintain system user accounts by:<ul style="list-style-type:circle"><li style="margin-left:8px">Processing employee additions, modifications and terminations in a timely manner, and in compliance with Insteel Security Policies and Procedures and Sarbanes-Oxley key controls.</li><li style="margin-left:8px">Providing test data as requested to auditors and management during Sarbanes-Oxley audits.</li><li style="margin-left:8px">Maintain comprehensive documentation set for processing employee additions, modifications, and terminations at the Service Desk.</li></ul></li><li style="margin-left:8px">Other duties that may include but are not limited to: (10%)<ul style="list-style-type:circle"><li style="margin-left:8px">Performing quality and technical review of Incidents and Service Requests to ensure accurate reporting and consistent practices.</li><li style="margin-left:8px">Ability to prepare Service Desk performance reports as requested.</li><li style="margin-left:8px">Analyzing service reports for trends and making recommendations for changes to more efficiently resolve client issues and reduce call volume.</li><li style="margin-left:8px">Creation and maintenance of knowledge for use in internal and external knowledge services. </li></ul></li><li style="margin-left:8px">Occasionally completes other duties as assigned.  </li><li class="MsoBodyText" style="margin-left:8px">Carries out responsibilities in accordance with the organization’s policies and applicable laws.</li></ul> Supervisory Responsibilities None. Professional Qualifications and Skills<ul><li>Strong verbal and written communication skills, including proper business English composition, spelling, and grammar. </li><li>Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions. </li><li>Ability to use critical thinking, experience, and available resources to perform effective problem analysis and resolution. </li><li>Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment. </li><li>Demonstrated ability to work both independently and collaboratively within cross-functional teams. </li><li>Strong interpersonal skills with the ability to work effectively with users of varying technical skill levels. </li><li>Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving issues. </li><li>Strong customer service orientation with a focus on delivering exceptional technical support. </li><li>Ability to maintain confidentiality and handle sensitive information with integrity. </li><li>Ability to train end users in both one-on-one and group settings. </li><li>Ability to follow, develop, and maintain technical procedures and process documentation, including diagramming.</li><li>Proficiency with PC-related software including Microsoft Office, web-based applications and similar tools.</li><li>Experience with Microsoft Exchange and Outlook in an enterprise email environment. </li></ul><ul><li>Understanding of enterprise directory services, including Microsoft Active Directory. </li><li>Knowledge of VOIP and telephony systems (e.g., Cisco Unified Communications). </li><li>Ability to support and troubleshoot audiovisual equipment such as projectors and display technologies. </li><li>Understanding of mobility and remote access technologies, including remote desktop, Cisco VPN, Mobile Device Management (MDM), and multi-factor authentication tools. </li><li>Strong understanding of cybersecurity threats (viruses, malware, phishing) and familiarity with antivirus and firewall solutions. </li><li>Working knowledge of company-specific applications or the ability to quickly learn new systems. </li><li>Familiarity with IT service management frameworks such as ITIL (certification preferred). </li></ul> Education & Experience<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related technical field preferred; equivalent combination of education and experience may be considered. </li><li>Minimum of 4 years of relevant work experience in technical support, IT services, or a related field. </li><li>Experience in enterprise account services, preferably supporting Microsoft Active Directory environments. </li><li>Broad technical knowledge of computer hardware and software systems, including: <ul style="list-style-type:circle"><li>Windows operating systems </li><li>Desktops, laptops, and thin clients </li><li>Mobile devices (e.g., Apple iOS) </li><li>Printers (e.g., HP, Lenovo) </li><li>Enterprise systems and applications (e.g., Oracle) </li></ul></li><li>Relevant technical or service certifications are a plus.</li></ul> Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The physical demands of an office, desk job setting are generally low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment. Work Environment The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration. Equipment Used The equipment used in this role varies by frequency. Frequently used equipment (30–70% of the time) includes a computer and routine office equipment such as a telephone, fax machine, copier, and printer. These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.  For your hard work, you receive:<ul><li>Competitive base pay with bonus eligibility based on company performance</li><li>Opportunity for professional growth</li><li>Paid time off including holidays and vacation</li><li>Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)</li></ul>These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.INSTEEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative.Applicants must be authorized to work for ANY employer in the U.S. We are unable to consider applicants residing in locations outside the US requiring Visa sponsorship at this time.About the Company:Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers. Learn more at insteel.com/careers.Fraud Prevention Notice:Please note that Insteel Industries will never ask applicants to purchase equipment, send money, or provide payment information at any point in the hiring process. We may request certain personal information only after an official offer has been extended and the background check and drug screen have been successfully completed. If you receive a request for sensitive information or payment before these steps, it is not from our company. To protect yourself, please report any suspicious activity to our HR team by calling us at (336) 786-2141.Powered by JazzHR

Insteel Industries

Support Analyst

Analysis Skills

Antivirus

Audiovisual

Authentication

Background Investigation

Call Monitoring

Call Volume

Cisco Network Systems

Cisco Unified Communications

Communication Skills

Computer Hardware

Computer Science

Computer Software

Concrete

Construction

Copying Machines

Cross-Functional

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Data Recovery

Desktop PC

Develop and Maintain Customers

Documentation

English Language

Enterprise Directory Services

Enterprise Sales

Environmental Work

Establish Priorities

Firewalls

Help Desk

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Information Technology & Information Systems

Internet Application

Internet Security

Interpersonal Skills

Laptop PC

Local Area Network (LAN)

Maintenance Services

Malware

Manufacturing

Manufacturing Data Management

Manufacturing Software

Microsoft Active Directory

Microsoft Office

Microsoft Windows Operating System

Mobile Devices

Network Connectivity

Office Equipment

Office Suites

Operating Systems

PC Software

Performance Analysis

Phishing

Physical Demands

Pre-Stressed Concrete

Presentation/Verbal Skills

Printers

Printing

Problem Solving Skills

Purchasing/Procurement

Remote Access

Request for Information (RFI)

Resolve Customer Issues

Sarbanes-Oxley Act (SOX)

Security Compliance

Software Development

Structural Engineering

Systems Maintenance

Technical Delivery

Technical Support

Technical Training

Telephony

Test Data

Thin Clients

Time Management

Training/Teaching

Trend Analysis

Typing

User Account Administration

VPN (Virtual Private Network)

Viruses

VoIP (Voice over IP)

Welding

Wide Area Network (WAN)

Writing Skills

partner JazzHR

OTHER

UNKNOWN

Overview: The Account Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts. This includes assisting customers, sales reps and management with inquiries and maintaining effective communication to provide on-going support to internal and external customers.

HOUR

Overview:
The Account Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts. This includes assisting customers, sales reps and management with inquiries and maintaining effective communication to provide on-going support to internal and external customers.  This position provides account support and requires analytical skills, attention to detail and the ability to follow up.      

Responsibilities:
Core Position Responsibilities: •    Process product orders and provide prompt and efficient response and resolution to all customers’ requests.  •    Assist customers, sales reps and management with inquiries or issues concerning orders.  •    Analyze, review and process customer’s request for return authorization and credits.  •    Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.  •    Provide technical and/or product information as required to respond to customer inquiries.  •    Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.  •    Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Monitor and communicate needs for final order confirmations. •    Collaborate with the vendor compliance team on new account requirements, vendor requirement changes and other brand initiatives.   •    Provide documents and change process recommendations as needed to resolve and prevent chargebacks.  •    Perform such other duties as directed by the supervisor •    Must be flexible and willing to accept change •    Ability to handle difficult situations

Qualifications:
•    High School diploma or its equivalent; Associate’s degree in related field preferred •    3+ years of related professional experience •    Customer Service Certification preferred •    Must display a mastery of intermediate Customer Service skills •    SAP and EDI experience required •    MicroStrategy experience preferred •    Excellent telephone communication skills •    Excellent listening skills •    Strong written and verbal communication skills •    Strong computer skills (internet, mainframe, Excel & Word) •    Strong organizational skills with the ability to multitask •    Ability to work in a fast paced environment  •    Able to use Excel pivot tables •    Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration. Job duties may be performed effectively using the on-site work program designated by the company. •    Perform other duties as assigned by supervisor as the company retains the right to change duties to this position. •    Must have authorization to work in the United States.Physical Requirements: •    Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards. •    Ability to maintain regular and timely attendance consistent with the ADA, FMLA, and other federal, state and local standards and Company’s policy. •    Ability to remain in a stationary position for up to 8 hours per day  •    Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day  •    Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods •    Ability to position self to reach at or below shoulder level •    Must meet departmental attendance and punctuality requirements

Pay Range:
USD $17.88 - USD $22.36 /Hr.

Nautica

Account Support Representative

Americans with Disabilities Act (ADA)

Billing

Chargebacks

Computer Skills

Corporate Policies

Database Analysis

Detail Oriented

Electronic Data Interchange (EDI)

FMLA (Family and Medical Leave Act of 1993)

Follow Through

High School Diploma

Internet Technology

Mainframe Computer

MicroStrategy

Microsoft Excel

Microsoft Word

Multitasking

Organizational Skills

Pivot Tables

Query Analysis

Reporting Skills

Return Merchandise Authorization (RMA)

Sales

Sales Promotions

Spreadsheets

Telephone Skills

Wholesale Industry

[AW]-iCims

Experience working with following environments: Microsoft Windows 11 & Windows Server operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Azure, Cisco and Dell networking hardware, both physical and wireless. Technical Skills:Thorough knowledge of Microsoft Windows & Windows Server operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Azure, Cisco and Dell networking.

SUMMARY We are a well-established and growing company seeking a diligent Senior IT Specialist to join our team. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues. To be successful as a Senior IT Specialist, you should have an in-depth knowledge of various computer hardware and software technologies. Qualified candidates will also have an amiable personality and an aptitude for customer service. ESSENTIAL FUNCTIONS<ul style="margin-bottom:13px"><li style="margin-bottom:13px">Provide a high level of IT support for company staff.</li><li style="margin-bottom:13px">Collaborate with and supports the production team to help optimize IT/OT integration for the smooth implementation of new technologies and equipment.</li><li style="margin-bottom:13px">Manage IT Support Helpdesk and provide prompt on-premises and remote support for Windows, Mac, and IOS devices.</li><li style="margin-bottom:13px">Collaborate with external contractors, vendors, and support specialists.</li><li style="margin-bottom:13px">Manage, administer, and further develop existing support tools to rapidly resolve issues coworkers have with their IT systems and software.</li><li style="margin-bottom:13px">Monitor and respond to Managed Security Service alerts.</li><li style="margin-bottom:13px">Proactively maintain physical and virtual systems, including switches, routers, servers and printers</li><li style="margin-bottom:13px">Proactively evaluate and maintain our IT systems and services to ensure they meet the necessary demands and research new tools and services that could benefit company</li><li style="margin-bottom:13px">Assist with network administration tasks.</li><li style="margin-bottom:13px">Managing on-site and off-site backup and recovery processes and documentation  </li><li style="margin-bottom:13px">Collaborate with IT and Security Management to educate coworkers about network security and best practices for computer usage.</li><li style="margin-bottom:13px">Collaborate with IT management, Quality Document Control, and Legal to develop IT Department Policies, Procedures, and SOPs.</li><li style="margin-bottom:13px">Prepares references for users by writing operating instructions.</li><li style="margin-bottom:13px">Maintains historical records by documenting system changes and revisions.</li><li style="margin-bottom:13px">Maintains client confidence and protects operations by keeping information confidential.</li><li style="margin-bottom:13px">Maintains and demonstrates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and sharing such knowledge and skills with team members.</li></ul> REQUIREMENTS Experience and Education<ul style="margin-bottom:13px"><li style="margin-bottom:13px">Bachelor’s degree in computer science, mathematics, or engineering or equivalent work-related experiences</li><li style="margin-bottom:13px">Minimum of five years of experience in IT, Systems or Network administration</li><li style="margin-bottom:13px">Experience working with following environments: Microsoft Windows 11 & Windows Server operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Azure, Cisco and Dell networking hardware, both physical and wireless. Administration of VMware vCenter/vSphere. </li><li style="margin-bottom:13px">Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.</li></ul>Knowledge/Abilities/Skills:<ul style="margin-bottom:13px"><li style="margin-bottom:13px">Ability to resolve issues quickly using prompt and confident decision-making processes</li><li style="margin-bottom:13px">Self-motivated, able to work in varying working conditions, individually as well as part of a team</li><li style="margin-bottom:13px">Possesses an interest in continuous improvement</li><li style="margin-bottom:13px">Ability to manage Active Directory, on-prem and Azure</li><li style="margin-bottom:13px">High level of proficiency in networking knowledge</li><li style="margin-bottom:13px">Able to efficiently present technical information to various audiences and parts of the organization</li><li style="margin-bottom:13px">Able to communicate well (verbal and written) at all level of organization</li><li style="margin-bottom:13px">High level of proficiency in resolving issues with Operating Systems</li><li style="margin-bottom:13px">Able to leverage date to report information out to the organization</li><li style="margin-bottom:13px">Able to build client relationships across the organization </li><li style="margin-bottom:13px">Skilled at documenting processes for business-related use.</li></ul>Travel Requirements: Occasional travel to corporate offices may be required. Technical Skills:<ul style="margin-bottom:13px"><li style="margin-bottom:13px">Thorough knowledge of Microsoft Windows & Windows Server operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Azure, Cisco and Dell networking. VMware VCSA and ESXi administration. </li><li style="margin-bottom:13px">Working knowledge of scripting languages (Powershell, Bash, Java, etc.)</li></ul>Office Hours/Location:<ul><li>This position is based in Rocky Mount VA. Office hours are Monday through Friday, 8:30 – 5:00 pm. This is an onsite role. Remote candidates will not be considered for this role.</li></ul>Physical/Mental Requirements: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul style="margin-bottom:15px"><li style="margin-bottom:15px">While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.</li></ul>Salary starting at $85,000 Traditional Medicinals, Inc. and its subsidiaries are proud equal-opportunity employers.  We wholeheartedly embrace authenticity, diversity, and people's differences. We acknowledge, celebrate, and support individuality to the great advantage of our consumers, our stakeholders, our products, and the planet.  We are committed to building an inclusive workplace for all our people. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.  Powered by JazzHR

Traditional Medicinals

Senior IT Specialist

Apple Macs

Bash Scripting

Best Practices

Business Processes

Cisco Network Hardware

Computer Security

Computer Servers

Continuous Improvement

Customer Relations

Dell Computers

Dell Hardware

Diversity

Document Control

Genetics

Information Technology Software

Java

Legal

Legal Documents

Linux Operating System

Mac Operating System

Management of Information Systems/Technology (MIS)

Mathematics

Microsoft Windows Azure

Microsoft Windows Server

Network Administration/Management

Network Routers

Network Security

Network Switching

Policy Development

Production Support

Protective Services

Publications

Quality Control

Record Keeping

Scripting (Scripting Languages)

Security Monitoring

Software Administration

Standard Operating Procedures (SOP)

Systems Administration/Management

Technical Presentation

VMWare

VMWare ESX/ESXi

VMWare vCenter

VMWare vSphere

Videoconferencing

Virtualization

Willing to Travel

Windows PowerShell

Wireless Communications

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