You will troubleshoot technical issues across Tier 1, Tier 2, and Tier 3 support, ranging from peripheral and Bluetooth connectivity to Wi-Fi, network access, VLANs, firewalls, and more complex connectivity issues affecting remote production workflows. Technical Troubleshooting: Experience supporting Mac, iOS, iPadOS, and other computing devices, with a strong understanding of networking concepts, including VLANs, firewalls, and connectivity troubleshooting.