JobotNewProgrammer Assistant JobotProgrammer AssistantTacoma, WA$23–$26 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role works closely with the Project Manager and Laser Operator to verify work orders, organize CAD files, and assist with nesting plans to ensure jobs move efficiently through the shop.
Volt Management Corp.Production Assistant Volt Management Corp.Production AssistantAuburn, WAFull timePay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from VOLT and its affiliates, and contracted partners.
GESA CREDIT UNIONSBA Production Assistant/Closer II GESA CREDIT UNIONSBA Production Assistant/Closer IIRenton, WA$25.70–$51.79 / hourFull timeProficient computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software. What You Will Be Doing: Order, track, and evaluate third-party reports, including Preliminary title commitments and title policies, Flood determinations, Environmental reports, UCC searches, Appraisals and business valuations, IRS tax verification, CAIVRS and SAM checks.
EclaroEngineering - Assistant / Associate Scientist EclaroEngineering - Assistant / Associate ScientistSeattle, WA$50–$53.03 / hourFull timeThe primary focus of the Assistant Scientist will be to support testing and implementation of operational improvements and resolve manufacturing process investigations at the Client cell therapy GMP manufacturing facilities. BS degree with minimum of 2 years of relevant experience, or MS degree with minimum 0 years of relevant experience in biologic process / analytical development or commercial biologic manufacturing process support.
A-Line Staffing Solutions LLCPharmacy Assistant A-Line Staffing Solutions LLCPharmacy AssistantEverett, WA$20.95–$20.95 / hourA-Line Staffing is seeking a motivated and detail-oriented Pharmacy Assistant This role offers career growth, a supportive work environment, and full-time hours (40+ per week). You will work in a high-volume, automated environment ensuring medications are processed and shipped accurately to retail locations.
SanMarProduction Planner, Brands SanMarProduction Planner, BrandsIssaquah, WA$80,170–$115,000 / yearFull timeSanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Palantir Technologies,Inc.Software Engineer, New Grad - Production Infrastructure Palantir Technologies,Inc.Software Engineer, New Grad - Production InfrastructureSeattle, WA$145,000–$155,000 / yearFull timeBy bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. Alongside peers that bring diverse experience - whether you're a former university Teaching Assistant, switched to computer science recently, or are a hackathon enthusiast - you'll build your skills to apply the best technology to solve a given problem.
Volt Management Corp.Machine Operator Assistant Volt Management Corp.Machine Operator AssistantAuburn, WAFull timePay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from VOLT and its affiliates, and contracted partners.
TerraPowerExecutive Assistant, Operations TerraPowerExecutive Assistant, OperationsBellevue, WA$36.83–$55.24 / hourFull timeDirectly manage and coordinate executives schedules by planning and scheduling meetings, conferences, teleconferences, prioritizing functions, and appointments, ensuring that meetings, deadlines, presentations, and logistics are handled seamlessly. TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape and bringing forward the critical production of medical isotopes.
Washington State UniversityScientific Assistant Small Fruit Breeding Washington State UniversityScientific Assistant Small Fruit BreedingPuyallup, WA$4,050.92–$4,940.13 / monthFull timeBackground Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by https://apps.leg.wa.gov/rcw/default.aspx?cite=74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or https://hrs@wsu.edu.
Puget Sound Energy, IncExecutive Assistant Puget Sound Energy, IncExecutive AssistantClyde Hill, WAFull timeThe ideal candidate brings significant experience supporting officers in a fast-paced, highly visible environment, exceptional written and verbal communication skills, strong organizational abilities, advanced proficiency in Microsoft Office, and experience managing travel and expenses using platforms such as Chrome River. The Executive Assistant communicates and interacts with a wide range of internal and external stakeholders, including PSE customers, Board members, officers, regulatory and legislative partners, WUTC Commissioners, Senators, and key business and community leaders, serving as a trusted and professional representative of the organization.
Spectraforce Technologies Inc.Lab Assistant I Spectraforce Technologies Inc.Lab Assistant ISeattle, WAFull timePosition Summary: The Lab Assistant I will work in a high-volume, production-based environment, performing essential functions that support clinical laboratory operations and contribute to accurate diagnostic outcomes. Requires strong organizational skills and accuracy in handling slides and blocks.
Edmonds CollegeYouth Camps Assistant Instructor Edmonds CollegeYouth Camps Assistant InstructorLynnwood, WA$20–$20 / hourTemporaryContractorPart timeIn partnership with Black Rocket Productions and our Continuing Education department, we are looking for enthusiastic Instructors to assist in teaching youth-based camps (topics including Roblox, Minecraft, Coding) for the general community. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts.
JLLAssistant Maintenance Manager JLLAssistant Maintenance ManagerEverett, WAFull timeWorking conditions may include working at elevated heights, small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours and wet or uneven surfaces. Working conditions may include working at elevated heights, small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours and wet or uneven surfaces.
Perkins Coie LLPLegal Support Assistant Perkins Coie LLPLegal Support AssistantSeattle, WAFull timeMonitor on-site support queue to ensure timely response and that resources have been allocated to support the request, which could include other Shared Teams, the BSC support teams, or self-assigned. The position focuses on optimizing workflow to efficiently triage and respond promptly to in-office requests, leveraging critical thinking and problem-solving skills.
Washington FederalAssistant Branch Manager Washington FederalAssistant Branch ManagerMill Creek, WA$28.04–$41.12 / hourFull timeA successful Assistant Branch Manager must: Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions. Proactively seek new business relationships, including a network of business owners, consumer prospects, finance professionals and community leaders.
Penhall CompanyAdministrative Assistant _Construction Penhall CompanyAdministrative Assistant _ConstructionSeattle, WAFull timeAs the nation's leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise-we deliver results. Proficiency in MS Office is required and one must be able to follow oral and written instructions, be self-motivated to perform tasks independently, and yet be an active team member as needed for special projects.
Hytek FinishesAerospace Zinc Nickel Assistant - 3rd Shift Hytek FinishesAerospace Zinc Nickel Assistant - 3rd ShiftWoodmont Beach, WAFull timeFAA DOT Drug & Alcohol Testing Program requires an initial pre-employment drug test including a screen for THC, subject to quarterly Drug & BAT testing. Your pay will be based on multiple factors, including and not limited to your relevant experience level, and skillset while balancing internal equity relative to other employees.
Hytek FinishesAerospace Zinc Nickel Assistant - 1st Shift Hytek FinishesAerospace Zinc Nickel Assistant - 1st ShiftWoodmont Beach, WAFull timeFAA DOT Drug & Alcohol Testing Program requires an initial pre-employment drug test including a screen for THC, subject to quarterly Drug & BAT testing. Your pay will be based on multiple factors, including and not limited to your relevant experience level, and skillset while balancing internal equity relative to other employees.
Hytek FinishesAerospace Chrome Assistant - 1st Shift Hytek FinishesAerospace Chrome Assistant - 1st ShiftWoodmont Beach, WAFull timeFAA DOT Drug & Alcohol Testing Program requires an initial pre-employment drug test including a screen for THC, subject to quarterly Drug & BAT testing. Your pay will be based on multiple factors, including and not limited to your relevant experience level, and skillset while balancing internal equity relative to other employees.
Hytek FinishesAerospace Cadmium Assistant - 1st Shift Hytek FinishesAerospace Cadmium Assistant - 1st ShiftWoodmont Beach, WAFull timeFollow technique card, customer Purchase Orders, and instructions from experienced Operators and Department Leads; legibly sign off on work once completed and Operator Self Verification inspection has occurred. * FAA DOT Drug & Alcohol Testing Program requires an initial drug test including a screen for THC, subject to quarterly Drug & BAT testing.
Hytek FinishesAerospace Titanium-Cadmium Assistant - 2nd Shift Hytek FinishesAerospace Titanium-Cadmium Assistant - 2nd ShiftWoodmont Beach, WAFull timeFAA DOT Drug & Alcohol Testing Program requires an initial pre-employment drug test including a screen for THC, subject to quarterly Drug & BAT testing. Your pay will be based on multiple factors, including and not limited to your relevant experience level, and skillset while balancing internal equity relative to other employees.
Hytek FinishesAerospace Cadmium Assistant - 3rd Shift Hytek FinishesAerospace Cadmium Assistant - 3rd ShiftWoodmont Beach, WAFull timeFollow technique card, customer Purchase Orders, and instructions from experienced Operators and Department Leads; legibly sign off on work once completed and Operator Self Verification inspection has occurred. * FAA DOT Drug & Alcohol Testing Program requires an initial drug test including a screen for THC, subject to quarterly Drug & BAT testing.
YMCA of Pierce and Kitsap CountiesEarly Learning Assistant Teacher YMCA of Pierce and Kitsap CountiesEarly Learning Assistant TeacherPuyallup, WA$18.54–$20.31 / hourFull timeAs the Early Learning Assistant Teacher, you will support the Lead Teacher at the YMCA Early Learning Center (ELC) year-round to serve our community with a variety of activity options to explore and develop the interests and talents of the youth so that children have fun, grow and thrive in our care. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility.
Hytek FinishesAerospace Shot Peen Assistant - 1st Shift Hytek FinishesAerospace Shot Peen Assistant - 1st ShiftWoodmont Beach, WAFull timeFAA DOT Drug & Alcohol Testing Program requires an initial pre-employment drug test including a screen for THC, subject to quarterly Drug & BAT testing. Ability to lift occasionally: (floor to knee) 114 lbs., (waist to waist) 63 lbs., (floor, knee, to waist) 75 lbs., (waist to shoulder) 30 lbs.
YMCA of Pierce and Kitsap CountiesLittle Learner Assistant Teacher YMCA of Pierce and Kitsap CountiesLittle Learner Assistant TeacherSilverdale, WA$18.67–$18.67 / yearPart timeThis position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. As a Little Learners Assistant Teacher, you will be responsible for year round for planning, organizing, and implementing services of the Little Learners program.
Primus International LLCAssistant Controller Primus International LLCAssistant ControllerWoodmont Beach, WAFull timeThis business leader will partner with the Leadership Team to maximize EBIT and optimize Operating Working Capital requirements by achieving maximum return on financial assets and growing revenue through internal growth and additional market penetration opportunities. The Assistant Plant Controller will report to the Plant Controller and will be responsible for supporting the Controller in managing the overall financial management and controls for the operation and for protection of the assets.
Spectraforce Technologies Inc.Pharmacy Assistant Spectraforce Technologies Inc.Pharmacy AssistantEverett, WAFull timeMaintains continuous and consistent work flow in order to meet daily production goals; and has the ability to work productively either independently or as a team with acute attention to detail while performing repetitive tasks. As a leading corporation in the industry this is your opportunity to grow, advance, and work alongside a team that strives to exceed our customer's expectation: both internal and external customers.
Providence St. Joseph HealthDietary Assistant Providence St. Joseph HealthDietary AssistantEverett, WAPart timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Providence St. Joseph HealthDietary Assistant - per diem Providence St. Joseph HealthDietary Assistant - per diemEverett, WAFull timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Providence St. Joseph HealthDietary Assistant - 0.4, Evening Providence St. Joseph HealthDietary Assistant - 0.4, EveningEverett, WAPart timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Providence St. Joseph HealthDietary Assistant - 0.88, Day Providence St. Joseph HealthDietary Assistant - 0.88, DayEverett, WAPart timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Providence St. Joseph HealthDietary Assistant - 0.5, Evening Providence St. Joseph HealthDietary Assistant - 0.5, EveningEverett, WAPart timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Providence St. Joseph HealthDietary Assistant - 0.7, Variable Providence St. Joseph HealthDietary Assistant - 0.7, VariableEverett, WAPart timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Providence St. Joseph HealthDietary Assistant - 0.7, Evening Providence St. Joseph HealthDietary Assistant - 0.7, EveningEverett, WAPart timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Sentry CreditLegal Assistant Sentry CreditLegal AssistantEverett, WA$21–$23 / yearFull timeIn this role, you will bridge the gap between our collection officers and legal counsel, ensuring that all litigation paperwork is filed accurately, deadlines are met, and legal accounts move efficiently through the court system. What You'll Do: Drive High-Volume Document Production: You will prepare and process a large volume of court documents, including summons, complaints, executions, and dismissals with speed and precision.
Providence St. Joseph HealthDietary Assistant - 1 FTE, Day Providence St. Joseph HealthDietary Assistant - 1 FTE, DayEverett, WAFull timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Providence St. Joseph HealthDietary Assistant - Per Diem Providence St. Joseph HealthDietary Assistant - Per DiemEverett, WAFull timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Providence St. Joseph HealthDietary Assistant - 0.5 FTE, Evening Providence St. Joseph HealthDietary Assistant - 0.5 FTE, EveningEverett, WAPart timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Tesla, Inc.Service Assistant Tesla, Inc.Service AssistantBellevue, WA$19.95–$30.21 / hourFull timeAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Hytek FinishesAssistant Controller - Aerospace Manufacturing Hytek FinishesAssistant Controller - Aerospace ManufacturingWoodmont Beach, WAFull timeThe position will play a key role in partnering with the VP Finance to ensure timely and accurate presentation of financial reports and information as well as working cross functionally with personnel throughout the business to drive organizational improvement. The role is responsible for managing monthly close processes, generating operational reporting, providing analytical support regarding production metrics, and will directly manage finance team members.
Zumiez IncPrivate Label Production Assistant Zumiez IncPrivate Label Production AssistantLynnwood, WA$24.04–$24.52 / hourThe Zumiez Product and Brand Services (PBS) team is responsible for over 30 unique brands spanning various categories including mens and womens apparel, accessories, and snow/skate hard goods. Zumiez is a leading specialty retailer of apparel, footwear, accessories and hardgoods for young men and women who want to express their individuality through the fashion, music, art and culture of action sports, streetwear, and other unique lifestyles.
ProAmpac Holdings, Inc.Production Assistant (Printing & Film Operations) ProAmpac Holdings, Inc.Production Assistant (Printing & Film Operations)Auburn, WADescription** ProAmpac, a leading global flexible packaging company, is currently seeking detail oriented, eager, and positive machine operators with a hunger for a fast-paced environment and desire for continued learning and growth here at our Auburn, WA facility. **Outstanding 2-2-3 Schedule gives you MORE Days off** + Full Time + 12 hour shifts 2-2-3 schedule + Day and Night shifts available ( 7a-7p or 7p-7a) Are you ready to start or continue building your career for a leading packaging company?
ProAmpac Intermediate IncProduction Assistant (Printing & Film Operations) ProAmpac Intermediate IncProduction Assistant (Printing & Film Operations)Auburn, WAProAmpac, a leading global flexible packaging company, is currently seeking detail oriented, eager, and positive machine operators with a hunger for a fast-paced environment and desire for continued learning and growth here at our Auburn, WA facility. Load and unload materials on printing, slitting, converting, and extrusion equipment.
Gesa Credit UnionNewSBA Production Assistant/Closer I Gesa Credit UnionSBA Production Assistant/Closer IRenton, WA$22.92–$38.19 / hourProficient computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software. What You Will Be Doing: Order, track, and evaluate third-party reports, including Preliminary title commitments and title policies, Flood determinations, Environmental reports, UCC searches, Appraisals and business valuations, IRS tax verification, CAIVRS and SAM checks.
Volt Information Sciences IncProduction Assistant Volt Information Sciences IncProduction AssistantAUBURN, WAOpportunities for Growth and AdvancementAs aProduction Assistant you will Assist with machine setup and cleanup Ensure all measuring and testing instruments are properly calibrated Make adjustments to machine operations as needed Monitor and manage the production process in the operators absence Weigh test and accurately document materialsThis is afull-time temp-to-hireopportunity. No sensitivities to strong odors Safety shoes or bootsPreferred Qualifications Experience working 12 hour shifts in a fast-paced settingPay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.
AmazonExecutive Assistant, Production Operations, Amazon Leo AmazonExecutive Assistant, Production Operations, Amazon LeoRedmond, WAThe successful candidate will possess the ability to complete complex tasks and projects quickly with minimal guidance, react with appropriate urgency to situations that require a quick turnaround, take effective action with strong ambiguity, and show grace under pressure. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Crystal International Group LimitedAssistant General Manager - Production Crystal International Group LimitedAssistant General Manager - ProductionKirkland, WARequirements: • Bachelor's degree in Clothing, Textile, Chemical, or related disciplines • Minimum 15 years of relevant production experience, including at least 5 years in leadership roles • Strong expertise in cut-and-sew garment manufacturing, production flow, and machinery • Proven track record in driving factory productivity, efficiency improvement, and cost optimization • Solid understanding of production engineering, process improvement, and quality management • Excellent leadership, communication, and problem-solving skills • Fluent in English; Chinese language skills are an advantage • Willingness to be based in Cambodia. We offer an attractive remuneration package including competitive salary, fringe benefits, and career path to the right candidates.
Klinedinst PCOperations Assistant/Production and Records Clerk – Seattle Klinedinst PCOperations Assistant/Production and Records Clerk – SeattleSeattle, WAFull timeIn addition, we are looking for a candidate possessing the following skills:Proficiency with Office Suite including Outlook, Word, Excel, and PowerPoint; Proficiency with other programs such as Kofax Tungsten, Print Conductor, QuickBooks, and ShareFile; Proficiency with converting and manipulating electronic data; and. Responsibilities for this position include, but are not limited to:Assist Operations Manager with special projects and planning of events; Assist Operations Manager with on-site IT support as needed.
Evergreen Goodwill of Northwest WashingtonProduction Supervisor Evergreen Goodwill of Northwest WashingtonProduction SupervisorRenton, WAFull timeWhile performing the duties of this job, the employee will be required to lift and carry up to 30 - 40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.