The Role: -Report daily to our Brown Deer Warehouse -Be responsible for every flooring project from start to finish -Order all product needed for each project -Receive all deliveries including use of a forklift & pallet jack -Organize, label & stage products by job/project -Communicate expectations, scope of work and compensation with installers prior to start of job -Communicate with customers and installers to coordinate installation dates -Set expectations with customers on installation process, impact to their daily lives and the condition of their home during installation (ie furniture moves etc) -Provide daily updates to customers regarding their installation -Complete job site visits to check in with installers and customers -Deliver on expectations contracted in the sales process-dates/times/products/installation etc - Walk customers through job at completion and collect final payment - Resolve customer complaints with urgency - Assist installation crews with anything necessary to finish projects and ensure a clean jobsite -Ensure all work order changes are reflected accurately in each project invoice Other Duties - Work Home Show booths as needed (3 Spring, 1 Fall), which includes weekend hours - Lifting up to 80 lbs. on occasion - Work with hand tools - Paint, stain & finish trim pieces - Keep warehouse and company vehicles organized and presentable - Be available to attend training as needed - Continually educate yourself on new flooring types and installation methods - Responsible to ensure quick production of jobs to hit weekly and monthly sales goals - Make decisions and act in accordance with FCI’s core values and mission -Answer calls and be able to answer customer questions Compensation and Work Hours This is a full-time salaried position that will be compensated commensurate with experience and qualifications - $45,000 - $55,000 annually, with additional bonus opportunities.