Leadership & Management | People Development | Operations | Raving Fans Service | Store Metrics & New Customer Acquisition | Communication | Technology Aptitude | Attention to Detail | Cleanliness & Tidiness | Facilities & Equipment | Safety•LEADERSHIP & MANAGEMENT: Lead the team to work together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture"•PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current roles, future roles at Crumbl, and to prepare them for their lives beyond Crumbl•OPERATIONS: Support in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, ordering, quality control and taste, the cookie baking process, presentation of the cookie, facilities and equipment management, staffing and labor, scheduling, forecasting cookie supply and demand, delivery experience, etc•CUSTOMER-FOCUSED: Focused on a team that creates great customer experience through genuine, welcoming, and friendly interactions with every Crumbl customer•STORE METRICS & NEW CUSTOMER ACQUISITION: Clearly communicates key store metrics using varies methods and frequently celebrates those who are achieving greatness•Participates in a variety of planned as well as grass root initiatives to acquire new Crumbl customers•COMMUNICATION: Communicates clearly, frequently, and provides clear direction and expectations verbally as well as via company communication channels•Shares important updates and business information regularly that will help the team and business perform well•CLEANLINESS & TIDINESS: Always maintain a presentation to the crew member and customer of a clean, orderly, and safe environment•Responsible for ensuring the baking equipment, utensils, and environment are clean, and orderly beyond company and state requirements at-all-times•FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment•Communicates promptly to management and utilizes the appropriate tools to initiate diagnosis and repairs if needed•SAFETY: Constantly is training and coaching on safety first with the team•Assesses equipment, the environment, and work practices to ensure the team, the customer, and the brand is acting in a safe manner at-all-times Qualifications•TECHNOLOGY APTITUDE: Confidently be able to use email, chat applications, Microsoft Office, G-Suite & Gmail, human resource information system, and the point-of-sale system(s)•Understand & demonstrate high proficiency with various platforms such as Crumbl's website, Crumbl's mobile app, and Crumbl's internal communication application•Be able to problem-solve technology issues through key technology support contacts when needed•Character | Positive Attitude | Work-Ethic | Cultural Fit | Experience | Commitment to People | Excellence•POSITIVE ATTITUDE: Has a strong "can-do" mindset, and is full of hope and enthusiasm, for self and to impart to the team•WORK-ETHIC: Committed to giving exceptional effort consistently in all responsibilities•EXPERIENCE: Preferably has 1 year of leadership, management, and food or restaurant experience•COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything you do•We have high integrity and character, which builds an unbreakable level of trust•We are excellence-driven, paying attention to every detail•We have grit and are bold and decisive in our actions•Be ready to learn from mistakes - "fail forward".