Ensures all impacts are accurately recorded and documented in the system of record, verifies documents and wikis are updated and available for use during triage, and supports on call responsibilities for incidents, the documentation of application flows, impacts during outages, the customer experience, and contacts for support needs. In depth engineering experience in traffic management solutions, including the design, low level engineering, and delivery of new hardware systems as well as application load balancing solutions for client applications across the pre-provisioned ADC infrastructure.