Also requires the following skills (5 years experience with Bachelors or 3 years with Master's) in: incident triage, troubleshooting/ debugging, log analysis, root cause analysis, and implementing preventative fixes; Monitoring, alerting, and dashboards (building and maintaining operational alerts, reports, and metrics), specifically in Jira, ServiceNow, Confluence, or equivalent; Issue tracking and knowledge management tool (Jira, ServiceNow, Confluence, or equivalent); supporting high-volume retail or e-commerce operations (store systems, websites, and mobile apps) in a production environment; supporting data and integration workflows (ETL processes or EDI integrations used for invoices and purchase orders); supply chain, inventory, and demand planning systems, including resolving data quality issues that impact forecasting and ordering; supporting CI/CD and release workflows in a 24/7 environment, including incident response for deployment and workflow failures; streaming and messaging systems (Kafka or equivalent); API testing and troubleshooting for REST and SOAP services using tools such as Postman and command-line utilities (or equivalent); (2 years) in: using code repositories (Git or similar) to support releases, troubleshooting, and collaboration with engineering teams. Must have Bachelors in Computer Science, information systems/technology, engineering, or related field and 5 years related production support, operations engineering, and application support experience for enterprise or high-availability customer-facing applications or Master's in Comp Sci, tech-related, or related engineering field and 3 years related software development or production support experience.