P1C3STSCAB and change governanceRelease and deployment coordinationDisaster recovery and resiliency planningIncident and production support managementL1/L2 and on-call coordinationServiceNow, JIRA, Confluence, SharePoint and xMattersLeadership reporting and stakeholder communicationITIL process knowledgeNice to have: Banking or financial services experienceSRE, observability, SLIs/SLOs and error reductionSplunk, Dynatrace, Grafana or AppDynamicsCI/CD and DevOps exposureBusiness continuity and regulatory resiliency knowledgeITIL, SRE or DR certificationCoordinate and represent in CAB, Pre-CAB, LCAB, GCAB, change freeze, and weekly change governance meetings. ServiceNow, JIRA, Confluence, SharePoint and xMattersSRE and observability practicesL1/L2 and on-call support coordinationCI/CD and DevOpsBanking and financial services domain knowledgeBusiness continuity and regulatory compliance.