Sitting on the Concierge Services pod and reporting to the GM (Kush Parikh), you'll run the daily quality loop: monitor conversations in the concierge analytics dashboard, diagnose the ones that went wrong down to the layer that caused them (prompt, knowledge, tool output, or an upstream service), ship the fix, and validate it by replaying real conversations. In this role, you will… Monitor concierge conversation quality daily across all verticals and surfaces, using quality flags, judge verdicts, and the issues tracker to spot bad patterns before an internal customer reports them.