Knowledge and Skills:• Knowledge of human services relative to current assignment • Knowledge of operations management procedures and practices• Sensitivity to cultural, religious, racial, disability, and gender issues• Knowledge and use of advocacy techniques• Knowledge and use of different communication and learning styles• Knowledge of organizational, strategic, participatory, collaborative skills• Knowledge of human, legal, civil rights, community, and other resources• Knowledge of available equipment, therapies and service providers• Knowledge of empowerment and self-advocacy techniques• Knowledge of formal and informal assessment practices• Knowledge of participatory planning techniques• Knowledge of crisis intervention techniques• Knowledge of decision-making processes and ability to communicate same• Ability to provide leadership and team management to staff• Ability to balance many competing priorities• Ability to make independent judgments and decisions• Ability to work in a professional and confidential capacity• Knowledge of personal computer applications and equipment• Knowledge of financial management practices in human service organizations• Knowledge of documentation requirements. Required Certifications:• CPR is required within two weeks of hire• First Aid is required within two weeks of hire• MAP is required within 150 days of hire • Safety Care is required within 90 days of hire• NET• May be asked to obtain CBIS certification (Certified Brain Injury Specialist)• Other training, as assigned.