Facilitate cross-functional alignment to drive execution of CX strategies and workflow improvements: Partner with Commercial, Marketing, Medical Affairs, Product, Lab Operations, and Revenue Cycle to define customer strategy, prioritize opportunities, and ensure solutions align with real-world customer workflows and business objectives. Ability to engage directly with customers in their environments (e.g., clinics, pathology labs, health systems), including regular face-to-face interaction to observe workflows, identify unmet needs, validate hypotheses, and inform strategies that enhance offerings and operational integration.