Business process design & workflow optimization across multiple domains (risk, incident, controls, trust) • Requirements gathering & documentation excellence • Experience with GRC platforms (e.g., Resolver, AuditBoard, internal assurance tools) • Understanding of taxonomies, data models, and system integration concepts • Familiarity with SOWs, enhancement cycles, governance processes • Proficiency in JIRA, Confluence, and collaboration tools. Program & Project Delivery Excellence Competencies: Planning & Execution, Risk Management, Delivery Operations • Manage day?to?day coordination and delivery across RLM, ICT, and Trust Center initiatives, ensuring clear scope, risks, dependencies, and timelines.