Experience with work systems (e.g., Integrated Data Retrieval System (IDRS), Accounts Management System (AMS), Embedded Quality Review System, National Quality Review System (EQRS/NQRS), or Servicewide Electronic Research Program (SERP), etc.) and processes which affect assigned functions and decisions concerning workflow, production, and quality; Real-time and long-term inventory management, including workload balancing and resource allocation; Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers; providing feedback on employee writing and performance. Applying official regulations other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and oversight of personnel including disciplinary processes (e.g., writing counseling memos, developing action plans/Performance Improvement Plans (PIPs) etc.) using Internal Revenue Manual (IRM), Code of Federal Regulations (CFR), Servicewide Electronic Research Program (SERP) or other official guidance.