Key responsibilities include processing applications, coordinating consultants, handling administrative tasks, managing consultant invoices, facilitating communication with internal stakeholders (PM team, DER management, DER engineering), managing KPIs related to lean processes, coordinating customer communication via Salesforce portal, and answering technical customer and developer questions with support from engineering. The role includes daily reporting on applications, prioritizing work based on KPIs, answering and escalating technical questions from customers, coordinating the contract signing process, participating in meetings to review application status, tracking follow-ups from stakeholders, and supporting application flow and consultant coordination.