This position requires detailed knowledge of the specific assignment and department/NWRESD procedures related to the duties assigned, and exercises considerable independent thinking, judgment, problem-solving, and decision-making in receiving, processing, recording, follow-up, and distribution of information in collaboration with their assigned administrator. A. Greet and assist ESD staff, students, family, volunteers, agency partners, and community members both in person and by phone ? this includes routing calls, relaying messages, receiving and directing visitors, determining priority matters promptly and courteously.