Administrativeo Answers incoming phone calls and greets walk-in customers, conducts research on documents for customers o Receives, opens, and processes mail, including preparing outgoing mailings o Receives, records, copies, verifies, proofs, and maintains a variety of documents, including real estate trust documents and related documentso Files documents into appropriate folders, recognizes files as needed. Appraisalso Updates, verifies, and maintains address, assessment, valuation, occupancy, reduction application, exemption, ownership, legal description, and related computer fileso Provides general information to the public, and provides specific information about property assessments, assists with application forms, processes application and change request forms.