Soft Skills: Excellent customer service skills, proper phone and email etiquette, ability to multi-task, detail oriented, strong sense of urgency, good time management skills, ability to exercise independent judgment, ability to use tact and persuasion under pressure in extremely controversial and confrontational situations, ability to quickly evaluate alternatives and decide on a plan of action, exceptional follow up skills, excellent interpersonal skills, ability to resolve conflicts and diffuse field employee related issues, concerns, etc. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers.