KNOWLEDGE The principles and practices of public and business management, including effective planning, organization, administrative, fiscal management and human resources management; federal, state, and local laws and rules related to emergency planning and response, including those from the State Office of Emergency Services and the Federal Communications Commission; advanced principles, practices, methods and techniques of emergency response planning, training and operations; principles and practices of effective staff supervision; effective program and project management; state, federal, and local sources of emergency financial assistance, and their eligibility requirements; the operation and maintenance of electronic telecommunication systems under emergency conditions; modern office automation technology and software relevant to assigned operations. Assists with the development and management of staff, programs, budgets and operations of the Office Emergency Services; recommends operational objectives to maximize efficiency, improve service levels, reduce administrative and service provision costs, and ensure effective utilization of available resources; exercises good judgement and makes sound business decisions in managing assigned activities; provides strategic leadership through communication, demonstration, and accomplishment of the organizational mission, vision, and values.