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Identify and interact with families and individuals to assess their immediate needs and connect them with social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns. The Case Manager will work with subcontractors to assist residents with adjusting to independent living, connect them with appropriate community resources for mental and physical health, work with them to find pro-social activities in the community, and monitor well-being throughout their residence.

Overview:
Seeking: compassionate individuals looking to help make a difference!If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today! Seeking a Full Time Outreach Caseworker on our Ithaca Corps Team Our Full-Time opportunities offer:·      Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time·      Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)·      Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles·      Company Paid Basic Term Life Insurance for Employee·      Long Term Disability Insurance·      Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life·      Flexible Spending Account·      Eligibility for Federal Student Loan Forgiveness Program·      Tax Deferred Annuity (403B)·      Christmas Bonus·      Wireless discount for Verizon customers·      Free parking  SCOPE AND PURPOSE OF POSITION:To provide case management services for permanent supportive housing clients. Engage residents through long-term case management, supportive counseling, advocacy and referral to community resources and life-skills training and support. Building relationships with Tompkins County agencies dealing with homelessness, substance abuse and housing is the main objective.  Seeking out local housing agencies, landlords and other nonprofit organizations and monitor housing availabilities to match them with the individuals and families in need of supportive or permanent housing.  Coordinate events or programs that help the ministry of The Salvation Army.  Working directly with individuals who have recently been housed to assist them in their journey to a more stable housing situation.

Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Case Manager will contribute to the Ithaca Supportive Permanent Housing Program(s) through the ESSHI Program. The Case Manager will work with subcontractors to assist residents with adjusting to independent living, connect them with appropriate community resources for mental and physical health, work with them to find pro-social activities in the community, and monitor well-being throughout their residence. Services will be provided through a combination of home visits, office appointments, and on-site community meetings. The Salvation Army will check in with the subcontractors and residents by phone or (face-to-face) at least once per week, and more often should the resident need more support during a particular time in his/her life. Life skills classes on various topics will be offered at least monthly in coordination with subcontractors. <ul style="margin-top:0in"><li style="margin-bottom:0in;margin-top:0in">Deliver program activities under the direction of the community outreach director and the corps officers to ensure contract compliance and adequate standards of care for residents of the program.</li><li style="margin-bottom:0in;margin-top:0in">Deliver case management services to thirteen residents in these ESSHI units. Frequency of support service will be tailored to the residents’ needs- increasing the support during transitional or high-stress periods and decreasing during periods of stability.</li><li style="margin-bottom:0in;margin-top:0in">Meet with residents on an on-going basis based on client needs.</li><li style="margin-bottom:0in">Coordinate with subcontractors to provide life skill workshops monthly and provide as needed assistance with life skills on an individual basis.</li><li style="margin-bottom:0in">Coordinate with subcontractors to oversee the development of an individualized service plan with each resident based on the residents need and/or interest as well as levels of skill.</li><li style="margin-bottom:0in">Identify needs and make referrals to community providers.</li><li style="margin-bottom:0in">Provide empathetic non-judgmental support in crisis situations and as a part of on-going case management. Monitor/manage agreements with clients. Contract with clients to provide reasonable accommodation for those unable to abide by routine agreements.</li><li style="margin-bottom:0in">Actively monitor client progress towards Individualized goal plans.</li><li style="margin-bottom:0in">Participate in quarterly client case reviews and provide case consultation to other staff</li></ul>members related to client needs.<ul style="margin-top:0in"><li style="margin-bottom:0in">Collaborate with and provide support to external partners and staff.</li><li style="margin-bottom:0in">Maintain service statistics for internal and external reporting, using database tools. Maintain case records to meet standards (client rights/confidentiality, assessment-based service planning, clear and concise individual case narratives, documentation of referrals, termination of services and/or eviction documentation.) Network with community providers and provide advocacy on behalf of clients. Represent program and agency in the community at meetings and case conferences.</li><li style="margin-bottom:0in">Demonstrate cultural competence, as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army, Empire State Divisional Strategic Priorities, and Ithaca Corps.</li><li style="margin-bottom:0in">Collaborate with community partners to ensure quality of care for residents.</li><li style="margin-bottom:0in">Identify and interact with families and individuals to assess their immediate needs and connect them with social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns.</li><li style="margin-bottom:0in">Conduct intake, evaluations and assessments of prospective clients referred through the agencies associated in the partnership The Salvation Army.</li><li style="margin-bottom:0in">Develop individualized service plans in conjunction with the various goals and objectives of the position as determined by the agency and the funding source.</li><li style="margin-bottom:0in">Maintain statistical accountability and fulfill contractual obligations associated with The Salvation Army and its funding sources.</li><li style="margin-bottom:0in">Assist with outreach activities as requested or when appropriate.</li><li style="margin-bottom:0in">Act as team member and collaborate with other agency programs.</li><li style="margin-bottom:0in">Maintain all written information for complete case records.</li></ul><ul><li style="margin-bottom:0in">Demonstrate cultural competence, as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Strategic Plan.</li></ul><ul style="margin-top:0in"><li style="margin-bottom:0in">Develop a plan of action to address identified root causes and needs of such clients, set goals and outcomes for said clients, and find necessary resources to meet the goals.</li><li style="margin-bottom:0in">Establishing community collaborations with outside agencies to serve as a client advocate, enhancing a collaborative relationship to maximize the individual or family’s ability to make informed decisions.</li><li style="margin-bottom:0in">Consult with other external agencies to provide support services and resources.</li><li style="margin-bottom:0in">Participate in required social service, homelessness counseling, supportive housing casework, and other appropriate TSA training seminars.</li><li style="margin-bottom:0in">Identify and interact with families and individuals to assess their immediate needs and connect them with social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns.</li><li style="margin-bottom:0in">Conduct intake, evaluations and assessments of prospective clients referred through the agencies associated in the partnership The Salvation Army.</li><li style="margin-bottom:0in">Develop individualized service plans in conjunction with the various goals and objectives of the position as determined by the agency and the funding source.</li><li style="margin-bottom:0in">Provide brokerage, networking, advocacy and referrals to youth service agencies and programs.</li><li style="margin-bottom:0in">Provide individual counseling sessions and conduct home visits, agency visits</li><li style="margin-bottom:0in">Provide counseling and contact with family members where appropriate.</li><li style="margin-bottom:0in">Maintain statistical accountability and fulfill contractual obligations associated with The Salvation Army and its funding sources.</li><li style="margin-bottom:0in">Assist with outreach activities as requested or when appropriate.</li><li style="margin-bottom:0in">Act as team member and collaborate with other agency programs.</li><li style="margin-bottom:0in">Maintain all written information for complete case records.</li></ul><ul style="margin-top:0in"><li style="margin-bottom:0in">Demonstrate cultural competence, as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Strategic Plan.</li><li style="margin-bottom:0in">Develop a plan of action to address identified root causes and needs of such clients, set goals and outcomes for said clients, and find necessary resources to meet the goals.</li><li style="margin-bottom:0in">Establishing community collaborations with outside agencies to serve as a client advocate, enhancing a collaborative relationship to maximize the individual or family’s ability to make informed decisions.</li><li style="margin-bottom:0in">Consult with other external agencies to provide support services and resources.</li><li style="margin-bottom:0in">Participate in required social service, homelessness counseling, supportive housing casework, and other appropriate TSA training seminars.</li><li style="margin-bottom:0in">Stay in touch with clients to ensure the services were beneficial and that their needs are still met after pointing clients in the right direction for services.</li><li style="margin-bottom:0in">Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.</li><li style="margin-bottom:0in">Recognize spiritual needs of person, refer to the Corps officers (who are ordained ministers of the Salvation Army) for pastoral care as appropriate.</li><li style="margin-bottom:0in">Coordinate services with all seasonal social service programs (Christmas, Thanksgiving, Back to School, Summer Camp, etc.) as requested by Corps Officer and Divisional Headquarters</li><li style="margin-bottom:0in">Answer basic caller questions or refer as needed regarding The Salvation Army or community-based programs.</li><li style="margin-bottom:0in">Responsible for sharing with the Community Outreach Director and Corps Commanding Officer all matters of mutual concern relating to the total welfare of the Social Service at the Corps.</li><li style="margin-bottom:0in">Prepare monthly statistics for Staff meetings.</li><li style="margin-bottom:0in">Prepare Thrift Store Assistance Vouchers when necessary.</li><li style="margin-bottom:0in">Respond to correspondence pertaining to Social Services.</li><li style="margin-bottom:0in">Assist in aspects of public relations events and campaigns as assigned by the Corps Officer.</li><li style="margin-bottom:0in">Fulfill any other tasks that may be assigned on an as-needed basis requested by the Commanding Officer.</li><li style="margin-bottom:0in">Inform and provide written information to clients about all that The Salvation Army Church and Corps Community Center offers to each client and their family members: Sunday School, Church services, Bible Study, Women’s Programs, Men’s programs, Children’s programs, music programs, etc.</li></ul>

Qualifications:
SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:<ul><li>Strong communication and organizational skills</li><li>Responsible, respectful, positive role model and be able to follow instructions.</li><li>Must have a High School Diploma, and Minimum of 3 years’ experience in this line of work.</li><li>Well Organized and sensitive to individual’s cases.</li><li>Proficiency in computer programs such as Microsoft Office, Word, and others as required.</li><li>Public speaking and face to face networking is a must.</li><li>Valid New York Driver’s License accepted by The Salvation Army’s insurance.</li><li>Must have a compassionate and caring demeanor towards people and a Love for God.</li></ul>  We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The Salvation Army Eastern Territory

ESSHI Outreach Caseworker

Annuities

Brokerage

CASE (Computer-Aided Software Engineering)

Campaigns

Case Management

Child and Youth Services

Communication Skills

Community Programs

Community Providers

Community and Social Services

Computer Skills

Consulting

Contract Requirements

Customer Support/Service

Database Report Tools

Disability Insurance

Documentation

Driver's License

Event Management

Flexible Spending Accounts

Funding

High School Diploma

Homeless Services

Insurance

Life Insurance

Maintain Compliance

Microsoft Office

Microsoft Word

Music

Needs Assessment

Nonprofit

Organizational Skills

Pastoral Care

Presentation/Verbal Skills

Project/Program Coordination

Project/Program Management

Psychiatry and Mental Health

Public/Media/Press/Analyst Relations

Quality of Care

Record Keeping

Regulatory Compliance

Retirement Plan

Root Cause Analysis

Sales Prospecting

Seminars

Service Delivery

Set Goals

Social Work

Standards of Care

Statistics

Strategic Planning

Student Loans

Substance Abuse

Team Player

Wireless Communications

[AW]-iCims

YEAR

Implements and directs the property’s sales activities in accordance with the marketing plan and assigned market segment; coordinates with other departments the service activities related to the sales function to maximize customer satisfaction and overall profitability. Conducts and/or attends meetings to maintain favorable working relationships among company employees and to promote maximum morale, productivity and efficiency .

Be... an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Get to know us on LinkedIn and Facebook and see why we believe, 'It's Better at Baywood!'Join us as Dual Director of Sales, for two perfectly renovated hotels, Hampton Inn and Fairfield Inn & Suites, ITHACA, NY!!<table border="1" style="border:none"><tbody><tr><td style="width:7in;border:solid white 1pt;border-bottom:solid black 1pt;padding:5pt 5pt 5pt 5pt">Summary</td></tr></tbody></table>Implements and directs the property’s sales activities in accordance with the marketing plan and assigned market segment; coordinates with other departments the service activities related to the sales function to maximize customer satisfaction and overall profitability.**This position is salary plus incentive**<table border="1" style="border:none"><tbody><tr><td style="width:7in;border:solid white 1pt;border-bottom:solid black 1pt;padding:5pt 5pt 5pt 5pt">Essential Job Duties</td></tr></tbody></table>Implements the sales activities within all market segments to achieve budgeted goals      Assists with the development of annual sales goals.      Recommends and takes appropriate action to maximize sales during high and low season      Assists with the preparation of the budget and ensures assigned area operates within cost constraints.      Maintains effective communication with current and potential clients       Prepares reports, as requested, to develop a more informative database for improved management decision-making and critical evaluation of work activities       Immediately informs management of any challenges; executes corrective actionSolicits, evaluates, sells, and confirms business to meet budgeted sales and profit margin of assigned market segment      Qualifies prospective leads as to profitability      Negotiates with client to achieve maximum profit while satisfying client needs      Contacts in-house guests to improve guest relations and determine additional sales opportunities       Monitors group booking pace, alerting client of deadlines (deposits, cut-off date); promptly notifies affected departments of significant inventory changes.         Creates effective business cases to demonstrate the need for additional amenities & services to facilitate additional revenueCoordinates with all departments regarding activities related to booked business      Reviews client files of assigned accounts to maintain a proper flow of information within the hotel      Conducts and/or attends meetings to maintain favorable working relationships among company employees and to promote maximum morale, productivity and efficiency Assists with the development and execution of projects      Analyzes sales statistics to recommend policy      Conducts market analysis to determine client needs, occupancy potential, rates desired, etc.      Develops and executes package plans, special sales activities, promotions, public relations activities and materials, advertising, etc.      Enhances the property’s community image and stays abreast of competition, new developments, and sales methods and techniques      Meets established deadlines without compromising quality of workParticipates in solving problems with other departments as required related to business booked on the property      Resolves guest room and function space conflicts      Salvages accounts which threaten cancellation      Effectively compromises between customer needs and property Additional Duties      Ensures a clean & professional work environment by continuously monitoring both staff appearance & behavior, and cleanliness of the work stations/area      Performs Manager on Duty functions as needed      Participates in BEAR and other Baywood sponsored community service events      Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador’ who:       Maintains a professional image, including physical appearance, verbiage, and body language, at all times      Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact      Actively listens to guests & associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction      Fosters teamwork by offering assistance to others      Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.      Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.      Recommends other Baywood properties to our guests, when appropriate.      Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations<a name="_8m5ugmltmuvx"></a> <table border="1" style="border:none"><tbody><tr><td style="width:7in;border:solid white 1pt;border-bottom:solid black 1pt;padding:5pt 5pt 5pt 5pt">Additional Essential Job Duties - for those with direct reports</td></tr></tbody></table>Ensures direct reports are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals      Interviews, selects, trains, and counsels associates         Ensures that all new hires are given the proper onboarding experience      Ensures that staff is properly trained      Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines      Ensures compliance to job description and reviews goals with each individual      Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)       Ensures that performance evaluations are being issued as required by Corporate       Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives <table border="1" style="border:none"><tbody><tr><td style="width:7in;border:solid white 1pt;border-bottom:solid black 1pt;padding:5pt 5pt 5pt 5pt">Skills/Qualifications</td></tr></tbody></table>Education:      Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree      High School diploma minimumCertifications / Licenses:      Brand Sales Manager certification preferred (Hilton)      Must possess and maintain a Motor Vehicle Operator's License in good standingExperience:      Minimum of 2 years Sales Manager or equivalent position in similar type property or related business       Experience in local market preferred      Strong reputation in the business community of the local market      Proven record of successful proactive sales effortsAdditional Skills:       Ability to multi-task      Ability to communicate effectively, both written and oral      Bilingual (Spanish & English) preferred, depending on market      Ability to work the shifts required for the position      Ability to learn and adhere to Brand & Baywood Hotels’ standards      Ability to take information from various sources and determine a responsible course of action      Ability to understand interdepartmental relationships       Ability to operate office equipment and industry specific software (PMS, Sales Pro)      Ability to motivate and lead a team      Ability to read, interpret and analyze business reports      Proficient in Microsoft Office       Proficient in Google Apps for Work preferred<table border="1" style="border:none"><tbody><tr><td style="width:7in;border:solid white 1pt;border-bottom:solid black 1pt;padding:5pt 5pt 5pt 5pt">Physical Demands</td></tr></tbody></table>      Walking and Standing: Frequently (60%)      Sitting:  30 % of time      Bending, Stooping, Reaching:  Infrequently      Lifting, Push/Pull: Up to 25 lbs. Infrequently      Driving: Frequently      Traveling: Frequently within local area.  Infrequently outside of local areaEnvironmental Conditions:      Inside:  Protection from weather conditions,  and temperature changes      Outside:Frequently transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

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ESSHI Outreach Caseworker The Salvation Army Eastern Territory

Dual Director of Sales LIGHTHOUSE HOTELS LLC

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